State Of Espírito Santo, Brazil (On-site)

Archive Assistant

6 Minutes ago • All levels

Administartive

Job Description

Iron Mountain is seeking an enthusiastic and motivated Archive Assistant to join its team in Viana, Brazil. This role involves providing excellent service to clients by researching, verifying, and processing documents. Responsibilities include sanitizing, organizing, and registering incoming and outgoing document boxes according to company procedures, as well as providing phone support to clients in various departments. The ideal candidate will contribute to Iron Mountain's mission of preserving invaluable artifacts and protecting data privacy.

Must Have:

Control the entry and exit of research through client requests via email, internal, or client systems.
Register and search document data in specific systems or spreadsheets, as directed by the manager.
Check and research physical documents, images, or copies from clients according to requests.
Forward requested documents to the routing area for delivery and manage returns with discrepancies.
Locate document boxes following established procedures and return them to their initial location after research.
Fill out daily activity reports (OPLOG form) for production evaluation and control.
Assist other departments and perform related tasks as requested by the immediate manager.
Update control spreadsheets and insert data into internal or client-specific systems.
For GAA, O.A, Research, and Exclusive Site: Serve clients by phone for document requests and provide web query support.
Receive and check physical documents from clients via courier and update the system with receipt confirmation.
For Archive Organization (O.A) sector: Provide external service at client sites or other units for document checking, preparation, and organization for storage.
High School complete
Concentrated attention
Agility
Proactivity
Work organization
Teamwork

Perks:

Health plan
Dental plan
Transportation voucher
Life insurance
Meal voucher worth R$22.11

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COME AND GROW WITH US!

We are looking for an Archive Assistant to join our team! We are looking for a professional who brings enthusiasm and motivation to provide excellent service to our clients. This person will be responsible for researching and checking documents requested or sent to the company. Process documentation, sanitize, organize, register incoming and outgoing boxes according to established company procedures. In addition to serving customers by phone in some departments.

WHAT WE HAVE FOR YOU?

WORKLOAD: 44 HOURS PER WEEK
CITY/UNIT: VIANA
HEALTH PLAN AND DENTAL PLAN
TRANSPORTATION VOUCHER
LIFE INSURANCE
MEAL VOUCHER WORTH R$22.11

RESPONSIBILITIES

Control the entry and exit of research through requests received via email from clients, internal system or client system;
Register and search document data in a specific system or spreadsheets sent by the client, when not complete, as directed by the manager;
Check and research physical documents, images or copies from clients, according to the requests received;
Forward documents requested by clients to the routing area, so that they are delivered to the requested location, as well as the return of documents received with discrepancies identified in the system;
Search for and locate document boxes, following instructions or address indications (corridors, shelves, levels, etc.) established by current procedures or instructions given by the supervisor. After research work, return these volumes to their initial location;
Fill out daily activity reports (OPLOG form), according to IMB models and procedures, for evaluation and control of individual and department production;
When there is no direct work for their function, they may assist other departments and perform related tasks according to the immediate manager's request.
Update spreadsheets with necessary controls, as determined by the client or manager, as well as inserting data into the internal system or the specific client's system;
Exclusive activity of the GAA (Active Archive Guard) sector, Archive Organization (O.A), Research and Exclusive Site (as per contract):
Serve clients by phone for their document requests and provide support whenever requested in their web queries;
Receive and check physical documents received by courier from clients and update the system with confirmation of receipt.
Exclusive activity of the Archive Organization (O.A) sector:
Provide external service to clients or other Company Units, performing the tasks of checking, preparing, organizing documents to be sent for storage, whenever necessary.