Patient Access Team Lead - Healthcare Account

2 Months ago • All levels • Account Management

Job Summary

Job Description

The Patient Access Team Lead will lead a team of Customer Service Professionals, responding to client queries and managing first-level escalations. Responsibilities include monitoring workflows, tracking metrics, developing processes to improve team productivity and quality, participating in new pilot projects, resolving personnel issues, and identifying trends to aid collections. The role requires experience with Athena EMR/EHR, along with a dedicated home office setup and good internet connectivity. This role is crucial for ensuring timely delivery of agreed SLAs and improving overall team performance. Furthermore, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
Must have:
  • Lead a team of Customer Service Professionals
  • Manage client queries and escalations
  • Monitor workflows and track metrics
  • Develop processes for productivity improvement
  • Experience with Athena EMR/EHR
Perks:
  • Company events
  • Health insurance
  • Opportunities for promotion

Job Details

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

  • We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.
  • 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!
     

Roles & Responsibility

  • Lead a team of Customer Service Professionals.
  • Respond to clients on any process related queries and manage 1st level escalations.
  • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
  • Develop processes to improve productivity and quality of the team.
  • Participate in the new pilots projects & work towards proper transition of knowledge to team.
  • Work with managers to resolve any personnel problems or conflicts that may arise in the team.
  • In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
  • Identify trends within the portfolio to aid collections and improve the productivity.
  • Experience with Athena EMR/EHR is preferred


Technical Requirements:

  • Internet speed of 30MBPS or higher.
  • i5 or higher processor/Mac 2020 or later.
  • Minimum of 8 GB RAM.
  • Private and quiet dedicated home office area.
  • Backups in case of power or Telco interruptions.
  • Good headset and webcam.

Job Type: Full-time - Hybrid

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion

Schedule:

  • 8 hour shift
  • Monday to Friday

Similar Jobs

Roblox - Senior Security Software Engineer, Network Security

Roblox

San Mateo, California, United States (On-Site)
2 Weeks ago
LeoVegas - Talent Acquisition Partner

LeoVegas

Newcastle Upon Tyne, England, United Kingdom (On-Site)
2 Weeks ago
Sega (UK) - Experienced Software Engineer

Sega (UK)

Royal Leamington Spa, England, United Kingdom (Hybrid)
1 Month ago
The Walt Disney Company - Disney Store Sales Associate (Part-Time)

The Walt Disney Company

Texas, United States (On-Site)
2 Months ago
Zuru - National Account Manager - Beauty

Zuru

Minneapolis, Minnesota, United States (On-Site)
1 Month ago
Betson Group - CRM Manager - Reactivation

Betson Group

Malta (On-Site)
2 Weeks ago
Saviynt - Senior Accountant, OPEX

Saviynt

Philippines (Remote)
3 Months ago
Toku - Payroll Operations Specialist

Toku

Mumbai, Maharashtra, India (Remote)
5 Months ago
HHA Exchange - SMB Account Executive

HHA Exchange

New York, New York, United States (Hybrid)
4 Months ago
Toast - Retail Account Executive

Toast

Annapolis, Maryland, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

USE Insider - Account Director

USE Insider

London, England, United Kingdom (Hybrid)
3 Weeks ago
Build a rocket - Your unsolicited application!

Build a rocket

Cologne, North Rhine-Westphalia, Germany (On-Site)
1 Year ago
Blinkhealth - Pharmacy Technician - Data Entry/Intake/Order Entry

Blinkhealth

Boise, Idaho, United States (On-Site)
2 Months ago
Roblox - Moderation Escalation Specialist

Roblox

Gurugram, Haryana, India (Remote)
3 Weeks ago
Wizcorp - Senior Marketing Strategist

Wizcorp

Tokyo, Japan (Hybrid)
3 Months ago
Roblox - Senior Data Scientist - Creator

Roblox

San Mateo, California, United States (On-Site)
4 Weeks ago
ARVORE Immersive Experiences - Tech Artist

ARVORE Immersive Experiences

São Paulo, State Of São Paulo, Brazil (Remote)
2 Months ago
bytedance - Software Engineer Intern (AIGC Platform - Monetization GenAI)

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Passive Logic - Technical Engineering Program Manager

Passive Logic

Salt Lake City, Utah, United States (On-Site)
9 Months ago
Roblox - Senior Data Scientist, Compliance & Trust

Roblox

San Mateo, California, United States (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Pasig, Metro Manila, Philippines

bytedance - New Business Development Manager, Small and Medium Business

bytedance

Taguig, Metro Manila, Philippines (On-Site)
3 Months ago
Nagarro - Associate Staff Engineer, DevOps

Nagarro

Cebu City, Central Visayas, Philippines (On-Site)
8 Months ago
WebFX - Motion Graphics Designer

WebFX

Philippines (Remote)
8 Months ago
Dialpad AI - CX Enablement Technical Trainer

Dialpad AI

Pasig, Metro Manila, Philippines (Hybrid)
3 Weeks ago
Funguy Studio - PHP Developer

Funguy Studio

Makati City, Metro Manila, Philippines (On-Site)
11 Months ago
Thumbtack - Senior IT Systems Engineer

Thumbtack

Philippines (Remote)
1 Week ago
Power Integrations - Developer, Oracle EBS

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
9 Months ago
Grab - Assistant Manager, GrabMart Strategy & Planning - Category Management

Grab

Pasig, Metro Manila, Philippines (On-Site)
1 Month ago
PwC - SAP SuccessFactors Professional Senior Associate

PwC

Makati City, Metro Manila, Philippines (On-Site)
9 Months ago
Bondex - 3D Stylized Environment Artist

Bondex

Philippines (Remote)
11 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Power Integrations - Senior Accountant - Cost / Revenue

Power Integrations

Singapore, Singapore (On-Site)
4 Months ago
cyara - Account Executive (West)

cyara

United States (Remote)
7 Months ago
ElevenLabs - Account Executive - Japan

ElevenLabs

(Remote)
3 Months ago
Paytm - Key Account Manager - Team Lead/ Assistant Manager - Enterprise Mid Market

Paytm

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Axel springer - Account Director, Enterprise Tech

Axel springer

San Francisco, California, United States (Hybrid)
1 Month ago
Sonar Source - Major Account Manager - DACH

Sonar Source

Bochum, North Rhine-Westphalia, Germany (On-Site)
7 Months ago
Zscaler - Account Executive, Enterprise

Zscaler

London, England, United Kingdom (Remote)
1 Month ago
Lionbridge Games - Account Director

Lionbridge Games

Paris, Île-de-France, France (On-Site)
3 Months ago
Toast - Retail Account Executive

Toast

Petaluma, California, United States (On-Site)
4 Weeks ago
Coherent corp. - Account Manager, Directed Energy, Laser Components

Coherent corp.

Santa Clara, California, United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Gurugram, Haryana, India (On-Site)

United States (Remote)

Chicago, Illinois, United States (On-Site)

Philippines (Remote)

Pasig, Metro Manila, Philippines (Hybrid)

Chicago, Illinois, United States (Hybrid)

Chicago, Illinois, United States (On-Site)

Quezon City, Metro Manila, Philippines (Remote)

View All Jobs

Get notified when new jobs are added by Neolytix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug