Patient Access Team Lead - Healthcare Account
4 Months ago • All levels
Account Management
Job Description
The Patient Access Team Lead will lead a team of Customer Service Professionals, responding to client queries and managing first-level escalations. Responsibilities include monitoring workflows, tracking metrics, developing processes to improve team productivity and quality, participating in new pilot projects, resolving personnel issues, and identifying trends to aid collections. The role requires experience with Athena EMR/EHR, along with a dedicated home office setup and good internet connectivity. This role is crucial for ensuring timely delivery of agreed SLAs and improving overall team performance. Furthermore, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
Must Have:
- Lead a team of Customer Service Professionals
- Manage client queries and escalations
- Monitor workflows and track metrics
- Develop processes for productivity improvement
- Experience with Athena EMR/EHR
Perks:
- Company events
- Health insurance
- Opportunities for promotion
About Neolytix
Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.
Work with a company where your work can make a real impact!
- We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.
- 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!
Roles & Responsibility
- Lead a team of Customer Service Professionals.
- Respond to clients on any process related queries and manage 1st level escalations.
- Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
- Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
- Develop processes to improve productivity and quality of the team.
- Participate in the new pilots projects & work towards proper transition of knowledge to team.
- Work with managers to resolve any personnel problems or conflicts that may arise in the team.
- In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
- Identify trends within the portfolio to aid collections and improve the productivity.
- Experience with Athena EMR/EHR is preferred
Technical Requirements:
- Internet speed of 30MBPS or higher.
- i5 or higher processor/Mac 2020 or later.
- Minimum of 8 GB RAM.
- Private and quiet dedicated home office area.
- Backups in case of power or Telco interruptions.
- Good headset and webcam.
Job Type: Full-time - Hybrid
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Monday to Friday
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