Platform Integrations Operations Manager

About the role

We are looking for an experienced Operations Manager to establish marketplace governance and drive ecosystem strategy for third-party software and tools. You will develop policies and principles that guide our strategy for reviewing and approving software and tools - such as local and remote MCP servers or agent skills - ensuring Anthropic maintains its leadership position in the ecosystem while upholding our mission of building safe, beneficial AI systems.

Responsibilities:

Marketplace Governance & Ecosystem Strategy

• Develop comprehensive MCP Directory policies and establish marketplace review & approval policies and principles that guide software and tool inclusion, functionality, prioritization, and positioning decisions
• Create positions on emerging MCP use cases, working with Policy, Legal, Product, and Safeguards teams to maintain Anthropic's leadership in the MCP space
• Design operational strategies that balance ecosystem growth with quality requirements while upholding Anthropic's mission of building safe, beneficial AI
• Lead policy interpretation and enforcement for the evolving MCP space, ensuring marketplace decisions align with company values
• Drive policy updates and strategic positioning in response to ecosystem changes and competitive dynamics

Operations & Quality Assurance

• Build automated QA frameworks and tooling to scale review capacity without sacrificing thoroughness
• Build scalable and rigorous review processes that prioritize user security and maintain Claude's safety guardrails while ensuring continuous compliance with evolving standards
• Develop automated testing and validation processes for MCP server functionality and compliance
• Partner with Engineering teams on automation opportunities and technical requirements
• Lead developer relations for the MCP Directory, handling escalations & high-value partnership discussions
• Coordinate marketplace removals and compliance enforcement when violations occur
• Implement risk assessment frameworks for evaluating new MCP capabilities and use cases

Scalable Process Development

• Design scalable operational processes to handle high-volume submissions efficiently
• Drive roadmap for transitioning from manual to automated review systems while maintaining quality
• Partner with Engineering teams on automation opportunities and technical requirements
• Lead a team of contractor Review Specialists and manage vendor relationships

Cross-Functional Leadership

• Serve as primary liaison with Product, Engineering, Marketing, and Partnership teams
• Coordinate with Business Development on priority partner integrations and commitments
• Establish marketplace KPIs, ecosystem health indicators, and operational metrics

You may be a good fit if you:

• Have 8+ years of experience with building automated QA processes or marketplace/platform governance
• Have technical familiarity with APIs, authentication protocols (OAuth, bearer tokens), and integration testing
• Can translate operational requirements into technical specifications and work effectively with engineering teams
• Possess strong policy development skills with experience building governance frameworks for platform environments
• Have experience making strategic decisions that balance growth, quality, and company mission alignment
• Excel at cross-functional collaboration and stakeholder management in complex environments
• Thrive in fast-paced, high-growth environments with evolving requirements
• Are excited about establishing Anthropic as the leader in the MCP ecosystem while maintaining high standards
• Have experience with automation initiatives and working with engineering teams (preferred)
• Have background in platform governance, marketplace strategy, or ecosystem development (preferred)

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.