Platform Operations Agent

Description

About LegalZoom

LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.

As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.

Where we work

Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.

This position will be located in our Beaverton office.

Overview

At LegalZoom, we simply do not believe that it should cost thousands of dollars to create a will, form a business, or apply for a trademark. So we started a movement to make legal help available to all. As our Virtual Mail Agent, you will have an impact on the products and services we deliver to our customers and how our Virtual Mail organization operates in general. In this role, you will receive shipments from various carriers and ship these packages to a specified location. You are required to demonstrate speed, efficiency, accuracy while maintaining high productivity levels Our Virtual Mail Agent ensures incoming mail reaches our customer’s digital accounts. This position requires someone who will provide onsite support to the virtual mail division of our business. In this role, you will also receive physical shipments from various carriers and ship these packages to a specified location. You will be responsible for speed, efficiency, accuracy while maintaining high productivity levels

You will

• Receive, document, sort, pack, and ship customer’s documents while following LegalZoom’s processes and procedures.
• Utilize our tools and software to ensure documents are uploaded accordingly.
• Apply research skills to ascertain the status of an entity within our internal database or using the Secretary of State’s website.
• Submit filings to the Secretary of State as required.
• Work within a distinct area of business and ensure ownership and completion of tasks.
• Work with management to help develop and implement processes and technologies to maximize efficiencies and quality in production as well as employee satisfaction and retention.
• Document and reject non-customer mail daily per our guidelines.
• Research and assign documents to the customer’s dashboard through various tools and systems.
• Communicate with government agencies as requested.
• Support the development and implementation of processes and technologies to maximize efficiencies and quality in production as well as employee satisfaction and retention.
• Adhere to attendance guidelines.
• Adhere to company handbook and workplace standards.
• Demonstrate exemplary communication and teamwork to complete tasks.
• Perform additional duties related to Virtual Mail.
• Other duties as assigned
• Work overtime as needed.

You have

• Exceptional attendance and punctuality.
• Able to lift 40lb.
• Ability and experience to independently self-manage, absent of leaderships direct oversight.
• Highly ethical individual with a strong desire to succeed both professionally and personally.
• Strong computer skills - MS Word, MS Excel, Gmail, Google doc/sheet/calendar.
• Strong communication skills, both verbally and written, and ability to competently discern what should be communicated upstream to management.

LegalZoom is a remote-first company and the national range for this role is ($33,800 - $43,750). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.