Player Support Analyst

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Player Support Analyst II is an intermediate-level position in the Customer Service team which starts after 6 months. This profile requires skills such as time management, autonomy and punctuality. Additionally, this role involves solving customers’ requests by live chat, email and calls and to provide a good experience to the players as well.

What You'll Do:

• Customer Service (Chats, email, and calls).
• Comply with all established internal protocols.
• Validate and apply courtesies/retentions.
• Review and/or report sports betting/casino activity.
• Report accounts with suspicious activity.
• Report interactions for reassignment to other areas/teams.
• Telegram (VIP channel).
• Mentoring new team members.

What You'll Bring:

• High school diploma or equivalent required
• Empathy and assertive communication skills
• Basic industry knowledge
• Strong problem-solving skills.
• Excellent collaboration abilities.
• Creative Thinking
• Adaptability
• Time management and prioritization

Authorization for the Processing of Personal Data – Candidates

In compliance with Law 1581 of 2012, Decree 1377 of 2013 and other applicable regulations on personal data protection in Colombia, acting freely, voluntarily and spontaneously, in my capacity as owner of the personal data collected by this means, I state the following:

1. I authorize in a prior, clear, express and informed manner: (i) Rush Street Interactive Colombia S.A.S. (hereinafter “RSI”), a company legally constituted in accordance with Colombian regulations, identified with NIT. 901.135.239-1, domiciled in the city of Bogotá D.C., (ii) whoever represents its rights in the future, its successors or assignees, (iii) its controlling entities, subsidiaries and affiliates, (iv) as well as the other companies that make up the Rush Street Interactive Group internationally (hereinafter “RSI Group”); to process my personal data in accordance with the provisions of RSI's Personal Data Processing Policy and other RSI policies and programs that regulate the matter.

2. In this sense, by means of this, I give my prior, clear, express and informed authorization to RSI to collect, store, compile, process, distribute, use, circulate, maintain availability, access, delete, update, transmit and/or transfer nationally and/or internationally, and in general, directly or indirectly process all my personal information that I reveal in the recruitment and selection process, and all that which I must reveal in the future to RSI and other companies of the RSI Group or are directly obtained by RSI through home visits, background checks and/or medical examinations, among others, such as, for example, name, identity document number, age, date of birth, address, email, cell phone, gender, nationality, language, contact details through social networks such as LinkedIn, information related to my education and/or employment history, family environment, including eventually sensitive data such as, but not limited to, photographs, videos and medical information, for the following purposes:

(i) Request the resume and attached documents for evaluation within the recruitment and selection process; (ii) Communicate by any contact means provided when required to continue with the selection process; (iii) Verify background, personal information, work and professional experience as part of the selection process; (iv) Have a record of the people who applied in each selection process and their results; (v) Report information to the competent authorities if required; (vi) Verify information in compliance with current regulations such as those related to the requirements for the prevention of money laundering and terrorist financing; (vii) Maintain and dispose of information in databases where RSI can contact me for other selection processes; and (viii) Any other purpose directly related to the recruitment and selection processes carried out by RSI.

3. Likewise, I declare to understand and accept that the processing of my personal data by RSI may be carried out from the technological platforms available to the RSI Group internationally such as, but not limited to, Greenhouse and Checkr, which will be functionally managed by national or foreign third parties, data processors and/or sub-processors, in accordance with applicable legislation.

4. Likewise, I understand that I have the right to know, update and rectify my personal data in accordance with the procedures provided in RSI's Personal Data Processing Policy; request proof of this authorization; be informed of the uses being given to my information, upon request; file complaints with the Superintendence of Industry and Commerce; revoke the authorization and/or request the deletion of the data when this processing is within the causes established in literal e) of article 8 of Law 1581 of 2012; and to access my personal data free of charge.

5. In this sense, I understand and accept that any query or claim in relation to the processing of my personal data can be directed to Calle 81 No. 11 - 55 Torre Norte Piso 9 or to the email: datospersonales@rushbet.co

6. I have been informed that the processing of my personal data will be carried out in accordance with RSI's Personal Data Processing Policy, which was made known by RSI, which I declare to know and accept. I understand that said Policy may be modified at any time and that its consultation is permanently open to the public through the website www.rushbet.co, in the link "Privacy Policy".

7. I declare that I have been informed and am fully aware of the optional nature of granting the authorizations referred to herein regarding the sensitive data listed in numeral 2 of this authorization. I confirm that this consent has been freely given by me and I have not been pressured or forced to grant it. #LI-HYBRID

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!