Product Manager

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund are seeking a Product Manager, Digital Products. This role reports to the Senior Director of Product Management in the External Affairs division. The Digital Strategy department provides scalable applications and technology programs for healthcare delivery, sex education, advocacy, fundraising, and internal operations. The Product Manager will connect teams and products, fostering optimization within PPFA’s larger digital product ecosystem.

Must Have

• Work with Product, Engineering, and other mission-aligned teams to connect teams and products.
• Foster a culture of optimization into PPFA’s larger digital product ecosystem.
• Manage projects involving engineers, architects, internal and external stakeholders.
• Provide guidance from a technical product perspective in areas such as APIs and integrations, UX, patient experience, analytics, and overall product roadmap.
• Work with external teams to integrate partner offerings into products.
• Define the users for products and conduct surveys and interviews to support continuous improvement.
• Work with stakeholders to develop requirements and manage project intake and prioritization.
• Ensure products and releases are launched correctly and on schedule.
• Maintain a clear and strategic product roadmap for plannedparenthood.org.
• Manage the coordination of more technically complex projects.
• Lead the planning and development of requirements definition for new products, new product features, or product enhancements.
• Provide updates to stakeholders and create alignment with other teams and cross-functional partners.
• Identify opportunities based on user interviews, research, business needs, data and market trends.
• Develop product objectives and key results (OKRs) that identify measurement, growth and learning opportunities driven by data.
• Required 3-5 years experience in building consumer-facing digital products and leading cross-functional teams in a product manager or product owner role.
• Required 3-5 years experience working closely with Engineering, QA, and other technical resources at all levels in an organization to define detailed requirements.
• Required 3-5 years experience working closely and collaboratively with UX designers, developers, content creators, and other contributors across multiple internal groups.
• Required 3-5 years experience with product roadmap prioritization and documenting product requirements/user stories, and managing a backlog for product teams.
• Required Understanding of APIs, SDLC (Software Development Life Cycle) and CI/CD (Continuous Integration and Continuous Delivery) practices.
• Required 1-3 years experience working in an agile, iterative product development process.
• Required Excellent written and verbal communication skills.

Good to Have

• Bachelor’s Degree preferred
• 1-3 years experience with web accessibility testing and remediation
• Building lo-fi wireframes and prototypes and work closely with team members to refine them

Perks & Benefits

• Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission.

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund seek a Product Manager, Digital Products. This job reports to the Senior Director of Product Management in the External Affairs division of PPFA. The Planned Parenthood Digital Strategy department provides reliable and scalable applications and technology programs and services in support of health care delivery, sex education, advocacy, fundraising, and internal operations, critical to achieving the organization’s mission. Digital Strategy is part of the External Affairs division at PPFA.

Purpose:

• The Product Manager will be successful when they work with Product, Engineering, and other mission-aligned teams and organizations to connect teams and products, and foster a culture of optimization, into PPFA’s larger digital product ecosystem.

Engagement:

• Manage projects involving, engineers, architects, internal and external stakeholders,, providing guidance from a technical product perspective in areas such as APIs and integrations, UX, patient experience, analytics, and overall product roadmap
• Work with external teams to integrate partner offerings into our products
• Define the users for our products and conduct surveys and interviews to support continuous improvement
• Work with stakeholders to develop requirements and manage project intake and prioritization, adapting quickly as needed while evaluating trade-offs and metrics for success
• Ensure products and releases are launched correctly and on schedule

Delivery:

• In partnership with the rest of the product team, maintain a clear and strategic product roadmap for plannedparenthood.orgto ensure a cohesive, exceptional experience for Planned Parenthood patients and supporters
• Manage the coordination of more technically complex projects with an eye on meeting overall specifications and goals
• Lead the planning and development of requirements definition for new products, new product features, or product enhancements
• Provide updates to stakeholders, while also creating alignment with the other teams, and cross-functional partners
• Identify opportunities based on user interviews, research, business needs, data and market trends
• Develop product objectives and key results (OKRs) that identify measurement, growth and learning opportunities driven by data
• Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Bachelor’s Degree preferred
• Required 3-5 years experience in building consumer-facing digital products and leading cross-functional teams in a product manager or product owner role
• Required 3-5 years experience working closely with Engineering, QA, and other technical resources at all levels in an organization to define detailed requirements
• Preferred 1-3 years experience with web accessibility testing and remediation
• Required 3-5 years experience working closely and collaboratively with UX designers, developers, content creators, and other contributors across multiple internal groups
• Required 3-5 years experience with product roadmap prioritization and documenting product requirements/user stories, and managing a backlog for product teams
• Required Understanding of APIs, SDLC (Software Development Life Cycle) and CI/CD (Continuous Integration and Continuous Delivery) practices
• Preferred Building lo-fi wireframes and prototypes and work closely with team members to refine them
• Required 1-3 years experience working in an agile, iterative product development process
• Required Excellent written and verbal communication skills

Travel: 0-10% domestic

Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.

Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.