Product Operation Manager Intern

bytedance

| Singapore (On Site) | Internship | 6 months ago

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Job Summary

The Customer Service Platform (CSP) team at ByteDance integrates product technology resources to improve customer service experiences, providing efficient self-service solutions and convenient tools for agents. This internship in 2025 offers opportunities to kickstart a career and explore growth within the company. Responsibilities include establishing partnerships with regional business teams, advocating for platform product solutions, and promoting product utilization. Additional responsibilities involve managing product operation toolkits (wiki, bulletins, demos), overseeing product launch processes (testing, training, configuration), streamlining routine tasks for efficiency, and analyzing performance metrics to guide product iterations. The selected individual will need to be detail-oriented, able to multitask, prioritize tasks and deliver results.

Must Have

Bachelor degree or above. Ungraduates are welcome.
Relevant product operation experience in E-Commerce.
Experience working in large complex organizations
Good data analytical skills and logical thinking.
Excellent written and verbal communication skills in English.

Good to Have

Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus

Job Description

Responsibilities

Team Introduction About Our Team The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience. We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with Bytedance We are looking for talented individuals to join us for an internship in 2025. Internships at ByteDance aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at ByteDance. Responsibilities -Establish strong partnership between Customer Service Platform and regional business teams, advocate platform product solutions and promote product utilisation with various operation tools to support business requirements. -Own product operation toolkits such as product wiki, product bulletin & product demo to drive product growth and value creation with business stakeholders. -Execute all processes in product launch phase, such as user acceptance test, product training, product configuration and post launch operation support. -Transform the efficiency of Platform's product operation by streamlining critical routine tasks and formulate product communications across the organisation. -Perform product key performance metrics and process metrics analysis using data analytical tools to derive the insights that guide product utilisations and iterations.

Qualifications

Minimum Qualifications -Bachelor degree or above. Ungraduates are welcome to apply. -Relevant product operation working experience in customer service field of E-Commerce business. -Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly environment. -Good data analytical skills and logical thinking. -Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure. -Excellent written and verbal communication skills in English. Preferred Qualifications -Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus For ByteDance By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy. If you have any questions, please reach out to us at apac-earlycareers@bytedance.com

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
Diversity & Inclusion​
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​