Program Coordinator - Change and Transformation (Fixed-term Contract)

Description:

We are seeking a talented individual to join our Change and Transformation team at Mercer. This role can be based in Sydney, Melbourne, Adelaide or Brisbane. This is a hybrid role that has a requirement of working at least three days a week in the office.

Program Coordinator – Change and Transformation (Fixed-term Contract)

The Program Coordinator will provide administrative and operational support to the Program Management Office (PMO) for large-scale strategic projects. This role requires a highly organized and experienced individual to support the planning, execution, and governance of programs, ensuring alignment with organizational objectives and delivery of expected outcomes.

The ideal candidate will possess extensive experience in program coordination within large transformation projects, exceptional stakeholder management skills, and a strong ability to navigate complex workstreams and activitites. They will demonstrate a proactive approach to problem-solving, a keen eye for detail, and the ability to adapt to evolving priorities in a dynamic environment.

Fixed term contract

We will count on you to:

• Establish and role model program Governance. Establish and maintain robust governance frameworks, including policies, procedures, and reporting standards to ensure consistent program execution and compliance.
• Be proactive in planning & scheduling: Develop, maintain, and monitor detailed program plans, timelines, and milestones, ensuring alignment with organizational goals and resource availability.
• Facilitate stakeholder management: Act as a central point of contact for program stakeholders, facilitating effective communication, managing expectations, and providing regular updates on progress, risks, and issues.
• Facilitate Risk & Issue Management: Identify, assess, and escalate risks and issues proactively, implementing mitigation strategies to minimize impact on program delivery.
• Lead Resource Coordination: Support resource planning and allocation across workstreams, ensuring optimal utilization and addressing capacity constraints.
• Manage Financials: Assist in budgeting, financial tracking, and reporting to ensure the program remains within scope and budget.
• Lead Reporting & Documentation: Prepare and present comprehensive status reports, dashboards, and documentation for senior leadership and governance bodies.
• Provide Quality Assurance: Monitor quality standards and ensure deliverables meet organizational and stakeholder expectations.
• Identify Continuous Improvement: Identify opportunities for process improvements within the PMO and program delivery practices.

What you need to have:

• 10 years’ experience working within a project management discipline
• Minimum 5 years of experience in program or project coordination, preferably within a consulting or corporate environment
• Certification in Project Management (e.g., PMP, PMBOK, PRINCE) is a plus.
• Proven experience in a PMO role within large, complex or multi year programs including demonstrated leadership in driving program success through effective coordination and governance.
• Strong organizational, communication, and stakeholder management skills.
• Ability to manage multiple priorities and adapt to changing project needs.
• Proficiency in project management tools and methodologies.
• Expert in MS Office Suite and collaboration tools such as Teams and SharePoint
• Proven experience in producing high quality project communications and presentations

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.