Program Excellence Manager, Consumer Lending

2 Days ago • 4 Years +

About the job

Summary_{By Outscal}

About The Role

We are looking for a dynamic professional to co-lead and support program excellence in the Lending business of GoTo Financial, specifically on implementing solutions that cut across the product lines / platforms today. The ideal candidate will assist the Head of Department in scoping out the project/business initiative with the requestor, before following through all aspects of the program lifecycle, including initiation, planning, execution, monitoring, and closure independently.

Responsibilities include facilitating day-to-day meetings, program cadences, preparing materials for management update meetings, driving alignment, and documenting minutes of meetings for follow-up and closure. Specifically, this role requires program governance by maintaining well-documented and archived records to meet audit requirements. As a change agent in Lending, the candidate will propose new ways of working to enhance operational efficiency, business effectiveness, and team collaboration.

This is a challenging role because it requires strong change management skills, especially in the adoption of the solutions that may pose resource constraints on existing priorities. This role requires strong collaboration within the Project & Program Management Office to ensure portfolio synergy, internally with Lending/GoTo Financial/GoTo stakeholders, and also externally with partners from time to time. Where bandwidth permits, this role could also be assigned product/platform level projects and business initiatives.

What You Will Do

Develop and own end-to-end program plans, including scope, goals, deliverables, timelines, and resource requirements for ongoing, upcoming phases, or new programs
Monitor progress of program initiatives with stakeholders (ie. weekly cadences) to highlight plan deviations, resolve issues, and propose corrective actions to remove implementation blockers for timely launch
Collaborate closely within internal Project & Program Management Office team to ensure all cross-product and platform initiatives are synergised at program excellence level
Act as a point of escalation for program initiatives’ issues, mediate issues, and ensure stakeholder’s expectations are met
Examples of lending program excellence initiatives include collaboration areas with other SMEs at the entity level, in loan channelling, regulatory compliance, procurement, finance, partnerships, etc

What This Role Needs

Possesses at least 4 years of work experience in the financial/fintech industry, with deep understanding of the lending laws and regulations. Knowledge about e-commerce/transport is a plus
Experience in driving mid to large-scale cross-functional projects and/or programs, particularly in lending products (including cash loan, buy now pay later, merchant financing, vehicle financing, etc)
Well-versed in speaking & writing in English, Bahasa Indonesia; Mandarin is a plus
Comfortable working under pressure with strict implementation timelines and scope challenges
Detail-oriented and results-driven

Soft Skills

Stakeholder management skills (especially with senior leadership team)
Strategic thinking with sharp business acumen
Time management skills
Quality management skills

Hard Skills

Project / Program management skills, ideally CAPM certified will be advantageous
Process improvement skills, ideally Six Sigma Green Belt certified will be advantageous
Data analytic skills to prioritise initiatives based on impact and effort
Good working knowledge of Project Management tools like Jira, Lark and Google Suites

About The Team

Work hard, play hard together! Join us as we’re fun-loving, collaborative, and inclusive!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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About The Company

GoTo Group

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GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.