Job Description
The Project Coordinator at TransPerfect Translations is a crucial role, responsible for managing all projects from initiation to successful completion. This individual acts as the primary point of contact, ensuring clarity of instructions, coordinating with Account Executives/Client Services, negotiating rates with linguists, and utilizing CAT tools for consistency. They troubleshoot issues, liaise with other departments, perform quality checks, and ensure timely delivery and accurate billing. This position offers a unique opportunity within a growing international communications services company.
Must Have:
- Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed
- Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects
- Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
- Use computer assisted translation tools whenever possible to maximize consistency and profitability
- Use appropriate reference materials/glossaries as needed to maximize consistency and quality
- Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise
- Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Desktop Publishing, etc.)
- Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
- Return completed projects to Account Executives/Client Services/delivery platform on time or early
- Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
- Establish and maintain working relationships with contract linguists located around the world
- Consistently give both positive and negative feedback
- File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases
- Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
- Excellent communication skills (both written and verbal) in English
- Ability to maintain professionalism and focus under pressure and tight deadlines
- Problem solving/critical thinking skills
- Minimum Bachelor’s degree or its equivalent and/or translation certificate
Overview:
The position of Project Coordinator is a key player at TransPerfect Translations. Project Coordinators execute all projects from start to finish and serve as a single point of contact/accountability for their successful completion. This is a unique opportunity in a financially stable and rapidly growing international communications services company.
Description:
- Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed
- Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects
- Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
- Use computer assisted translation tools whenever possible to maximize consistency and profitability
- Use appropriate reference materials/glossaries as needed to maximize consistency and quality
- Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise
- Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Desktop Publishing, etc.)
- Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
- Return completed projects to Account Executives/Client Services/delivery platform on time or early
- Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
- Establish and maintain working relationships with contract linguists located around the world
- Consistently give both positive and negative feedback
- File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases
- Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
Job requirements
Required Skills:
- Excellent communication skills (both written and verbal) in English
- Ability to maintain professionalism and focus under pressure and tight deadlines
- Problem solving/critical thinking skills
- Minimum Bachelor’s degree or its equivalent and/or translation certificate
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