Public Opinion Management Expert

7 Minutes ago • 5 Years +

Job Summary

Job Description

This role is responsible for managing brand reputation and public opinion across major social media platforms like Douyin, Kuaishou, and Xiaohongshu. Key duties include developing and executing reputation optimization strategies tailored to various search engines and social media, as well as regularly analyzing public opinion data to improve media handling and drive continuous product enhancement. The position requires strong communication, negotiation, and risk identification skills.
Must have:
  • Responsible for brand voice and public opinion control on mainstream social media platforms.
  • Formulate and implement reputation optimization strategies for search engines and social media.
  • Regularly collect and analyze public opinion data.
  • Improve media public opinion handling and propose improvement suggestions.
  • Promote continuous product optimization.
  • Possess good communication and negotiation skills.
  • Possess cross-departmental collaboration skills.
  • Possess emotional control skills.
  • Possess strong risk identification.
  • Ability to timely warn of complaints.
  • Ability to flexibly handle emergencies.
Good to have:
  • Bachelor's degree or above in journalism, communication, or law-related majors.
  • Experience in public opinion management for large products.

Job Details

Job Description

1. Responsible for brand voice and public opinion control on mainstream social media platforms (including but not limited to Douyin, Kuaishou, Xiaohongshu, etc.).

2. Formulate and implement reputation optimization strategies for corresponding platforms based on the characteristics of various search engines and social media platforms.

3. Regularly collect and analyze public opinion data, improve media public opinion handling, propose improvement suggestions, and promote continuous product optimization.

Job Requirements

1. Bachelor's degree or above, preferably in journalism, communication, or law-related majors.

2. 5+ years of experience in public opinion handling/public relations, with preference for experience in public opinion management for large products.

3. Possess good communication and negotiation, cross-departmental collaboration, and emotional control skills.

4. Possess strong risk identification, ability to timely warn of complaints and flexibly handle emergencies.

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