Quality Assurance Analyst, Global Operations

Our Mission

As humans, there are few things more exciting than meeting someone new. At Tinder, we’re inspired by the challenge of keeping the magic of human connection alive. With tens of millions of users, hundreds of millions of downloads, 2+ billion swipes per day, 20+ million matches per day, and a presence in 190+ countries, our reach is expansive—and rapidly growing.

We work together to solve complex problems. Behind the simplicity of every match, we think deeply about human relationships, behavioral science, network economics, AI and ML, online and real-world safety, cultural nuances, loneliness, love, sex, and more.

Our Values

One Team, One Dream: We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.

Own It: We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.

Never Stop Learning: We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.

Spark Solutions: We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.

Embrace Our Differences: We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.

The Team

The QA team supports our Global Operations teams and allows them to consistently deliver excellence to our users through auditing, insights, and recommendations. We’re looking for a thorough and detail-oriented Quality Assurance Analyst to join our Global Operations Quality team.

In this role, you will:

• Conduct audits completed by Tinder specialists and vendor agents for all lines of business - including email support and moderation
• Coach Tinder specialists and vendor Team Leads and graders on behaviors, workflows, and processes
• Create, maintain, and update rubrics that effectively measure agent performance
• Analyze data to determine how each line of business is performing, as well as present this data to the Member Experience organization
• Identify areas of opportunity for the team and business through trend analysis
• Work closely with key stakeholders within Global Operations and Member Experience, as well as our internal and external partners
• Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed
• Execute projects while also ensuring all weekly audits are completed

You’ll need:

• 2+ years experience in escalations and/or operations
• A passion for customer experience
• Detail-oriented approach
• Strategic & critical thinking
• Highly flexible and adaptable
• Ability to multitask and keep up in a fast-paced environment
• Outstanding time management and prioritization skills
• Strong organizational skills
• Positive mindset
• Team player

Nice to have:

• Some experience in QA and/or coaching