Quality Claim Advisor

Your role and responsibilities

Our Quality team is responsible for systematically assessing the quality of specific parts and models. They play a fundamental role in realizing TVH's product quality policy. They actively transfer their product quality knowledge to spread this expertise as widely as possible within the company.

As a Quality Claim Advisor, you are part of TVH's quality department. When a customer returns a part they are not satisfied with, you investigate the cause of the defect or damage. You measure the part, perform the necessary tests, and decide whether the customer receives a credit note. You are often in close contact with colleagues from sales and purchasing.

Your tasks include:

• You technically investigate the nature of a break or defect.
• You check whether the customer has used the part correctly.
• You investigate the origin of the break (e.g., caused during transport or during the assembly of the spare part).
• You recognize a damage pattern yourself, examine it, measure it, and estimate whether it can be easily repaired.
• You provide relevant information about quality incidents to other involved departments via the TVH programs.
• Together with the Quality Coordinator, you are responsible for helping to monitor the product quality of the products assigned to you. Consultation with the purchasing manager and proposing/supporting corrective and preventive actions are also among your tasks.
• For this vacancy, we are looking for a person who, in addition to other technical products, also has an affinity or interest in assessing and/or inspecting batteries.

Your profile

• You have a Bachelor's degree in a technical field or are equivalent through experience.
• You have a good knowledge of Dutch and English.
• You have a passion for working with parts.
• You have a positive attitude towards performing technical inspections at a workbench.
• You are willing to provide reporting for your own inspections.
• You are hands-on and practical.
• You are communicative and able to defend your decisions.
• Knowledge of batteries is a plus.

This is working at TVH

• An attractive salary package including meal vouchers and insurance.
• Flexible working hours and attention to a good work-life balance.
• 20 paid vacation days, plus 12 additional leave days.
• An easily accessible, traffic-free work environment.
• A warm, open work atmosphere where people are central.
• An infectious 'We Are One' mentality.
• Attention to your physical and mental health.
• Lunch breaks and sports facilities in TVH Park, TVH's green zone.
• Healthy warm meals and free fruit.
• Access to LinkedIn Learning and other training.
• Fun after-work events and other cozy events (e.g., TVH Kaffee).

People are close to our hearts

TVH is a global company with a family atmosphere, where people are central. We value clarity, mutual respect, friendliness, and open communication. Our people are down-to-earth, easy to get along with, and easy to work with. We welcome diversity and applaud new ideas.

About TVH

TVH is a specialized supplier of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural machinery. Working at TVH means choosing a company that excels as an international market leader and is known for its unstoppable drive for innovation.