Remote Service Engineer IGT (m/f/d)

Job Title

Remote Service Engineer IGT (m/f/d)

Job Description

As a Remote Service Engineer IGT (m/f/d), you are part of an innovative and responsible DACH Remote Team that continuously contributes to improving customer satisfaction. Together, we provide remote and telephone support for end customers, distributors, and our Field Service districts.

Your Job:

• Independently perform remote activities with partially known solutions
• Technology-agnostic analysis of the fault cause and decision on the solution path, considering clinical, financial, and technical impacts
• If necessary, develop a solution weighing customer satisfaction and economic efficiency
• Close contact with the customer and active management of escalation situations through professional communication
• Perform technical modifications (e.g., Field Change Orders) on medical technology systems
• Support in processing escalations up to Level 2 (incl. Action Plan)
• Virtually guide Field Service for on-site repairs and Field Change Orders
• Instruct users on site and via remote (in systems, networks, configuration of current technologies, etc.)
• Document and report safety-relevant defects or risks according to the Customer Feedback Process

You should bring the following:

• Successfully completed technical training, technical college or degree in medical technology, electrical engineering
• Several years of experience in technical IGT service including application knowledge
• E2E process understanding in the R2R area considering all applied tools
• Good IT/network knowledge
• Good internal/external communication
• Very resilient and able to work in a team
• Structured way of working and high demands on documentation
• Pronounced customer management and escalation management
• Fluent German and English language skills

Philips Benefits for you:

• Attractive remuneration according to IG-Metall
• Annual leave: 30 days
• Mobility: subsidized Deutschlandticket, leasing options for private use (bicycles, cars, smartphones, …)
• Philips University & Philips in Balance: various offers in the areas of health as well as professional and personal development
• Philips Pensionskasse: employer-funded pension scheme
• Paid Partner Time: 2 weeks paid time for partners in connection with the birth of a child
• Philips MyShop: discounted Philips products
• Culture: informal address culture, one paid day for voluntary work, various team/cultural activities (on sustainability, diversity, …), etc.

About Philips

As a health technology company, Philips prioritizes the well-being of everyone. Every person, wherever they are on our planet, deserves first-class healthcare. Ensuring patient safety and quality is our top priority in our daily work. We believe in this and that's why we get up in the morning. Make the job of your life to improve the lives of others.

• Learn more about our Business here.
• Discover our rich and eventful history.
• Learn more about our Vision.

If you are interested in this job, apply even if you do not yet meet all requirements. Perhaps you are exactly right for this or another job at Philips.

At Philips, we promote equal opportunities. All qualified candidates will be considered equally in our selection process regardless of skin color, religion, age, gender, sexual orientation, national origin, belief, citizenship, disability or marital status. You can find out more about our commitment to diversity and inclusion here.

Further information can be found in our Inclusion and Diversity Policy. If you would like to learn more about our commitment to human rights, we recommend this report.