Renewals Manager

As a Renewals Manager reporting to the VP, Commercial Operations, you will own the commercial execution of renewals for a defined portfolio of accounts. Your primary responsibility is to drive proactive, value-based sales conversations that maximize retention, capture price-to-value uplift, and deliver incremental revenue. You will lead negotiations, manage the renewal pipeline, and collaborate with Customer Success Managers to ensure a seamless and commercially successful renewal experience. You’ll thrive in this position if you’re collaborative, have a global mindset, and bring a passion for sales to a fast-paced, high-impact environment.

Key Responsibilities:

• Own the commercial execution of renewals: Lead all sales activities related to renewals for your assigned portfolio, from initial outreach through contract signature, applying proven sales playbooks and value-based narratives.
• Drive revenue and retention: Proactively engage customers to secure renewals, maximize price realization, and identify opportunities for expansion or upsell during renewal conversations.
• Negotiate and close: Take full ownership of renewal negotiations, contract terms, and pricing to achieve commercial targets while maintaining customer trust.
• Pipeline management: Maintain accurate CRM data, forecast renewal outcomes, and ensure stakeholders are kept informed—delivering “no surprises” on renewal performance.
• Collaborate cross-functionally: Partner with Account Executives, Deal Desk, Sales Ops, and Legal to execute the renewal playbook efficiently. Customer Success provides adoption and health insights to support your sales strategy.

Required Qualifications:

• 5-7+ years of experience in sales, with a focus on renewals.
• Proven track record of meeting or exceeding renewal and expansion targets in a SaaS or technology sales environment.
• Strong negotiation and objection-handling skills, Comfortable operating within guardrails and templates and navigating matrixed stakeholder environments.
• Proficient with Salesforce (or similar CRM); familiarity with CPQ/CLM, DocuSign, and basic reporting/Excel.
• Clear, concise communicator who can manage multiple renewals simultaneously and keep partners aligned.

This position will be located in Toronto, and offers the opportunity for a hybrid work environment at least 3 days a week in office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

We offer a competitive, holistic rewards package that supports the well-being of our employees and their families.

The base pay range for this role is $90,000–$135,000 CAD. Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.

For more information, visit Nasdaq Benefits & Rewards Career Page.