Renewals Specialist
Job Summary
Job Description
Vimeo is seeking a Renewals Specialist to manage and expand relationships with SMB clients. The role involves driving customer retention and revenue growth by managing the renewal process, ensuring customer satisfaction, and increasing the value of customer relationships. Responsibilities include collaborating with account management and customer success teams to limit churn and identify expansion opportunities, negotiating contract terms, monitoring customer health metrics affecting renewals, and providing accurate forecasts and reports on renewal activities. The specialist will also stay informed about industry trends and competitor strategies. A Bachelor's degree in Business or Marketing is required, along with at least 1 year of experience in renewals or account management within a SaaS or tech environment.
Must have:
- 1+ year renewals/account management experience
- Strong negotiation skills
- Relationship-building capabilities
- Multitasking in fast-paced settings
- Proficiency in CRM and data analysis tools
- Bachelor's degree in Business/Marketing
Good to have:
- Familiarity with video software sector
4 skills required
Job Details
Vimeo is on the hunt for a dynamic Renewals Specialist!
Are you ready to take charge of renewing and expanding Vimeo's SMB client relationships? Vimeo, a leader in the innovative video experience platform, is looking for a Renewals Specialist who is adept at driving customer retention and revenue growth. Your role is vital in managing the renewal process, maintaining high customer satisfaction, and boosting the value of our customer relationships.
What you'll do:
- Collaborate closely with the account management and customer success teams to understand and cater to customer needs, limiting churn and uncovering opportunities for expansion.
- Expertly negotiate contract terms, balancing customer satisfaction with Vimeo's objectives.
- Proactively monitor and address customer health metrics impacting renewals.
- Deliver accurate forecasts and reports on renewal activities, including revenue and retention metrics.
- Stay ahead of the curve by keeping informed about industry trends and competitor strategies.
Skills and knowledge you should possess:
- A Bachelor’s degree in Business, Marketing, or a relevant field.
- At least 1 years of experience in renewals or account management within a SaaS or tech environment.
- Exceptional Organizational Skills
- Strong negotiation and relationship-building capabilities.
- Proven multitasking skills in a fast-paced setting, managing multiple accounts with ease.
- Proficiency in CRM software and data analysis tools.
- Familiarity with the video software sector is a plus.
About Us:
Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
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