Research Moderator

In this role, you’ll support the Global Research Operations (GRO) team in executing in-person and remote playtests by facilitating sessions, capturing detailed player feedback, and ensuring lab-based studies run smoothly. The GRO team is focused on making research execution more scalable, secure, and impactful. You’ll help deliver critical insights that inform player experience, game design, and strategy.

The application deadline for this role is 09/10/2025.

Research Moderator Responsibilities:

• Facilitate in-person and remote usability studies, expert reviews, and playtest sessions.
• Observe sessions, capture detailed notes, tag themes, and support topline development.
• Moderate participant discussions using established research protocols and maintain neutral facilitation, ensuring conversations are unbiased and relevant.
• Set up and manage session logistics (e.g., materials prep, tech checks, room configuration, player onboarding and debrief, post-lab clean-ups).
• Partner with researchers and ops teams to align on study goals, prep sessions, and troubleshoot in real time.

Research Moderator Qualifications:

• 2+ years of professional experience in user research, playtest moderation, or focus group facilitation.
• Familiarity with Riot’s games and players; able to engage empathetically with diverse player types.
• Experience with survey software (e.g., Qualtrics, SurveyMonkey, Decipher, Confirmit, etc.) and experience working in the video game industry.

Perks & Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning & Ongoing Training.
• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.