Account Manager II

Onward Search is hiring an Account Manager II for a hybrid position in Mettawa, Illinois. This is a 1-year contract opportunity. The Account Manager will serve as the primary liaison between the in-house agency and brand teams, providing strategic direction, managing day-to-day relationships, and ensuring high-quality project execution that aligns with business objectives and compliance requirements. Responsibilities include collaborating on creative briefs, recommending promotional tactics, managing project workflow, reviewing creative work, issuing client contact reports, facilitating communications, developing forecasts, and tracking time.

Must Have

• Act as the main liaison between brand teams and the agency
• Collaborate with brand team on the development of creative briefs
• Recommend key promotional tactics aligned with brand strategy and goals
• Manage project workflow: kickoff, approvals, production, and archiving
• Review creative work from concept to completion
• Issue client contact reports to document discussions and next steps
• Facilitate timely and accurate communications across all stakeholders
• Develop annual forecasts and perform monthly financial reconciliations
• Track time daily and support adherence to company-wide policies
• Bachelor’s degree
• 4–6+ years of account management experience (agency or in-house)
• Strong digital background with familiarity in online tools, apps, and digital marketing solutions
• Excellent communication skills: verbal, written, and presentation
• Ability to work in a high-volume, fast-paced, collaborative environment
• Strong leadership, organizational, and conflict-resolution skills

Good to Have

• Master’s degree
• Pharmaceutical industry experience (U.S. & Global)

Perks & Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Program
• Commuter Benefit
• eLearning & Ongoing Training
• Education Reimbursement

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. Our client, a leading global healthcare and pharmaceutical organization, is hiring an Account Manager II for a hybrid position in Mettawa, Illinois. This is a 1-year contract opportunity with a schedule of three days onsite and two days remote.

The Account Manager will serve as the primary liaison between the in-house agency and brand teams, providing strategic direction, managing day-to-day relationships, and ensuring high-quality project execution that aligns with business objectives and compliance requirements.

Account Manager II Responsibilities:

• Act as the main liaison between brand teams and the agency.
• Collaborate with brand team on the development of creative briefs.
• Recommend key promotional tactics aligned with brand strategy and goals.
• Manage project workflow: kickoff, approvals, production, and archiving.
• Review creative work from concept to completion, ensuring client expectations, budgets, and timelines are met.
• Issue client contact reports to document discussions and next steps.
• Facilitate timely and accurate communications across all stakeholders.
• Develop annual forecasts and perform monthly financial reconciliations.
• Track time daily and support adherence to company-wide policies.

Account Manager II Qualifications:

• Bachelor’s degree required; Master’s degree preferred.
• 4–6+ years of account management experience (agency or in-house).
• Pharmaceutical industry experience strongly preferred (U.S. & Global).
• Strong digital background with familiarity in online tools, apps, and digital marketing solutions.
• Excellent communication skills: verbal, written, and presentation.
• Ability to work in a high-volume, fast-paced, collaborative environment.
• Strong leadership, organizational, and conflict-resolution skills.

Perks & Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning & Ongoing Training.
• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.