As Restaurant Operations Director La Plage, reporting directly to the General Manager, you will be responsible for team management, organization, and the smooth running of services. Key responsibilities include ensuring optimal restaurant operation, maintaining equipment and premises, applying HACCP protocols, overseeing inventory, stock management, ratios, and profitability. You will organize and direct restaurant services, maintain quality standards, ensure smooth service flow from guest reception to departure, maintain excellent guest relations, and manage daily cash registers. You will also be responsible for updating sales materials, proposing product/service development, controlling costs, monitoring performance indicators, motivating, training, and supporting teams, transmitting client information, recruiting new staff, and mentoring learners.

Must Have

• Ensure optimal restaurant operation
• Guarantee maintenance of equipment and premises
• Ensure knowledge and application of HACCP protocols
• Oversee inventory, stock management, ratios, and profitability
• Organize and direct restaurant services
• Apply and maintain quality service standards
• Ensure smooth service flow from guest reception to departure
• Maintain excellent, confidential, and discreet guest relations
• Control and report daily cash registers
• Keep sales materials up to date
• Propose product/service development to increase satisfaction and loyalty
• Master all costs related to the service
• Monitor service performance indicators
• Motivate, train, and support teams
• Transmit client information and instructions
• Recruit and integrate new employees
• Mentor learners
• Degree in catering
• Mastery of HACCP hygiene rules
• Knowledge of luxury hotel industry
• Essential gastronomy culture
• Similar experience required
• Proven ability to manage and unite teams
• Sales and communication skills
• Proficiency in Pack Office, Micros, and Opera
• Fluent English (written and oral)

Good to Have

• Proficiency in a 3rd language appreciated

Perks & Benefits

• Accommodation possible during the trial period
• Advantageous company health insurance
• Partial reimbursement of public transport costs
• Preferential rates on Domaine services (spa, restaurant)
• Preferential rates on Relais & Châteaux group establishments
• Works council benefits card
• Staff parking available

Company Description

Le Domaine de Verchant Hôtel & SPA 5 stars, Relais & Châteaux, located in Castelnau-le-Lez just 5 minutes from Montpellier, is a true haven of peace nestled in the heart of its Vineyard, its almond trees, its olive trees and its organic vegetable garden. This enchanting setting, a timeless and spaceless interlude, offers a unique experience. Featuring 26 luxurious rooms, a guesthouse, a 2000 m² spa, and soon 25 additional rooms and suites, Le Domaine de Verchant continues its evolution in luxury hospitality.

Marcelle, the Domaine's gastronomic Restaurant, led by Chef Alexandre Caillaud, is undergoing a major transformation. In spring 2025, the new gastronomic restaurant Marcelle will open in a new setting, consolidating the restaurant's ambition to earn its first Michelin star.

Job Description

As Restaurant Operations Director La Plage, reporting directly to the General Manager, you will be responsible for team management, organization, and the smooth running of services.

Organizational:

• Ensure the optimal functioning of the Restaurant.
• Guarantee the maintenance of equipment, premises, as well as the knowledge and proper application of HACCP protocols by all members of your team.
• Ensure the smooth running of inventories by ensuring results are in line with the objectives requested by the Restaurant Director and General Management.
• Ensure the monitoring of stock management, ratios, and the profitability of the restaurant.

Service:

• Organize and direct restaurant services.
• Apply and maintain quality service standards.
• Ensure the smooth running of service, participate in all operations from guest reception, service follow-up, payment, to departure.
• Maintain excellent relations with guests, with confidentiality and discretion.
• Control and report daily cash registers.

Development:

• Keep sales materials up to date and clean.
• Be proactive in proposing the development of products/services offered to customers to increase their satisfaction and loyalty.
• Master all costs related to your service.
• Monitor the performance indicators of your service (employee satisfaction, customer satisfaction, turnover, etc.).

Team Management:

• Ensure team motivation.
• Train and support your teams to foster their professional development.
• Transmit information and instructions concerning our clients to all teams.
• Recruit and integrate new employees in conjunction with the Restaurant Director and the Human Resources department.
• Be a force for transmission to our apprentices in your service.

Qualifications

A PROFILE, A PERSONALITY, AN EXPERTISE...

Required Degree / Knowledge:

• Degree in catering required.
• Mastery of HACCP hygiene rules.
• Knowledge of luxury hotel industry.
• Essential gastronomy culture.

Soft Skills / Behavioral Aptitudes:

• Excellent interpersonal skills.
• Sense of welcome and customer service.
• Ability to manage time and priorities according to the imperatives of a hotel establishment.
• Oral fluency.
• Proactive.
• Team spirit.
• Availability, flexibility, and good adaptability skills.
• Ability to work cross-functionally with operational contacts and external contacts (clients, suppliers, service providers, etc.).

Hard Skills / Required Technical Skills:

• Similar experience required.
• Proven ability to manage teams (recruit, train, organize, develop, animate, evolve, evaluate…) and to unite them.
• Sales and communication skills.

• Proficiency in Pack Office, Micros, and Opera.
• Fluent English imperative (written and oral).

Proficiency in a 3rd language appreciated.

Additional Information

Why join Domaine de Verchant?

Located a few minutes from Montpellier, Domaine de Verchant offers its employees a unique working environment in a luxury hotel combining tradition and modernity. You will be part of a close-knit and passionate team, in an environment conducive to personal and professional development.

Attractive conditions:

• Accommodation possible during the trial period.
• An advantageous company health insurance.
• Partial reimbursement of public transport costs.
• Preferential rates on Domaine services (spa, restaurant).
• Preferential rates on Relais & Châteaux group establishments.
• Works council benefits card.
• Staff parking available.