Damage Agent

As a Damage Agent at SIXT's UK Damage Department, you will manage all vehicle damage cases across the UK fleet. This involves investigating claims, assessing accuracy, making liability decisions, issuing invoices, and handling customer queries and complaints. You will also follow up on payments, conduct quality checks, and collaborate with internal teams like Fleet, Legal, and Customer Service to ensure timely resolution of cases and maintain high service standards.

Must Have

• Review and assess damage claims for accuracy and quality.
• Make final decisions on liability based on evidence and policy.
• Escalate complex cases (e.g. breach of contract, insurance matters, serious incidents).
• Raise and issue damage-related invoices in line with contractual agreements.
• Ensure all documentation is clear, accurate, and compliant.
• Respond to customer queries and complaints regarding damage charges.
• Communicate clearly, professionally, and with empathy.
• Follow up on outstanding payments.
• Work with internal teams to ensure timely resolution of overdue accounts.
• Conduct quality checks on active claims.
• Support onboarding of new business customers and ensure damage processes are clearly understood.
• Work closely with departments like Fleet, Legal, and Customer Service.
• Demonstrates a solid understanding of liability and insurance principles.
• Familiarity in invoicing and debt recovery processes.
• Accurately reviews and interprets damage claims with a critical eye.
• Efficiently handles high volumes of cases with accuracy, maintaining quality while meeting deadlines.
• Maintains a strong customer service focus with a proactive approach to resolving issues.
• Experience managing sensitive or escalated complaints.

Perks & Benefits

• Competitive Salary & Financial Security (pension scheme)
• Generous Time Off (22 days of annual leave plus bank holidays)
• Training & Development (paid training sessions and various development opportunities)
• Exclusive Employee Benefits (special terms for SIXT car hire, staff rental scheme for friends and family)
• Health, Wellbeing & Life Assurance (Medicash health cashback plan, Yulife wellbeing app, in-service life assurance)
• Family-Friendly Support & Assistance (generous family-friendly provisions, Employee Assistance Programme)

Job Description

Be Part of the Team Behind the Drive At SIXT, we don’t just move vehicles – we move people, experiences, and careers forward. Our UK Damage Department is responsible for managing all vehicle damage cases across our UK fleet. As a Damage Agent, you’ll play a key role in investigating claims, supporting customers, and helping us maintain the high standards we’re known for.

YOUR ROLE AT SIXT

As a Damage Agent, you'll handle every aspect of a damage claim — from initial assessment to final invoicing. Your day-to-day will include:

• Review and assess damage claims for accuracy and quality
• Make final decisions on liability based on evidence and policy
• Escalate complex cases (e.g. breach of contract, insurance matters, serious incidents)
• Raise and issue damage-related invoices in line with contractual agreements
• Ensure all documentation is clear, accurate, and compliant
• Respond to customer queries and complaints regarding damage charges
• Communicate clearly, professionally, and with empathy
• Follow up on outstanding payments
• Work with internal teams to ensure timely resolution of overdue accounts
• Conduct quality checks on active claims
• Support onboarding of new business customers and ensure damage processes are clearly understood
• Work closely with departments like Fleet, Legal, and Customer Service

YOUR SKILLS MATTER

We’re looking for someone who is analytical, detail-oriented, and customer-focused, with the ability to manage complex cases and communicate clearly and confidently.

• Technical Knowledge: Demonstrates a solid understanding of liability and insurance principles (training can be provided), with familiarity in invoicing and debt recovery processes.
• Attention to Detail: Accurately reviews and interprets damage claims with a critical eye, ensuring consistency and precision in all case documentation.
• Communication Skills: Communicates clearly and professionally, both in writing and verbally, to convey complex information effectively to various stakeholders.
• Case Management: Efficiently handles high volumes of cases with accuracy, maintaining quality while meeting deadlines in a fast-paced environment.
• Customer Service & Problem Solving: Maintains a strong customer service focus with a proactive approach to resolving issues, including experience managing sensitive or escalated complaints.

WHAT WE OFFER

• Competitive Salary & Financial Security Receive a competitive salary and enrol in SIXT’s pension scheme for long-term security
• Generous Time Off Enjoy 22 days of annual leave plus bank holidays
• Training & Development Benefit from paid training sessions and various development opportunities
• Exclusive Employee Benefits Access special terms for SIXT car hire and extend these perks to friends and family through our staff rental scheme
• Health, Wellbeing & Life Assurance Utilize the Medicash health cashback plan and the Yulife wellbeing app, along with in-service life assurance.
• Family-Friendly Support & Assistance Enjoy generous family-friendly provisions and access our Employee Assistance Programme for additional support

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!