SaaS Renewals Specialist

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

The Opportunity

We are seeking a qualified candidate for a role based in Bengaluru, India, to support and enhance our Renewals team.The Renewals Specialist will own a portfolio of Poppulo client accounts and manage the end-to-end contract renewal process. Your role will be critical in maintaining customer relationships, identifying upsell opportunities, and ensuring renewals are completed with precision and timeliness. You will collaborate with internal teams to optimize the renewal process and contribute to the overall success of the Customer Success department. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. Should be flexible to work in regular UK shifts

Key Responsibilities

• Renewals Management - Oversee the entire renewal cycle, from quote creation to contract finalization, ensuring that renewals are completed well before contract end dates.
• Administrative Excellence - Manage all administrative aspects of the renewal process, including reviewing previous contracts, generating accurate quotes, and creating precise order forms. Ensure all contract documentation is accurate and up-to-date.
• Upsell Identification - Collaborate with the Sales team to identify upsell opportunities by analyzing product usage data and customer needs. Work proactively to maximize account value and contribute to overall revenue growth.
• Cross-functional Collaboration - Partner with Customer Success, Account Managers, Legal, and Finance teams to ensure renewals are aligned with both customer expectations and internal business objectives. Help streamline processes for improved efficiency.
• Customer Engagement - Conduct renewal calls and meetings with key stakeholders, nurturing long-lasting relationships and ensuring customers fully understand their contract options. Proactively address customer concerns and seek to add value at every touchpoint.
• Target Achievement - Meet and exceed renewals targets in a dynamic, fast-paced environment. Maintain a high level of performance while managing multiple accounts and deadlines.
• Issue Resolution & Inquiries - Act as a point of contact for customers, resolving any issues related to annual and multi-year subscription contracts efficiently and accurately. Ensure that any inquiries are addressed in a timely manner.
• Contribute to Company Culture - Uphold Poppulo’s values and contribute to promoting an inclusive, supportive, and collaborative workplace. Play an active role in fostering a positive team culture.

Requirements for Success

• Strong interpersonal and communication skills, capable of building strong relationships with internal and external stakeholders.
• Proven ability to manage complex processes with attention to detail and a high degree of accuracy.
• Previous experience in IT or SaaS environments is preferred.
• Proficient in using CRM systems such as Salesforce to manage renewals processes and customer data.
• Strong problem-solving skills with the ability to anticipate and resolve issues before they escalate.
• Ability to work under pressure and meet challenging targets and deadlines in a dynamic environment.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint) and comfortable learning new tools.

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self

We show up authentically, are self-aware and always strive to be better.

• See it. Own it. Solve it.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

• Together We’re Better

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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