Sales Order Specialist with Italian or Spanish

Position Summary

You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administration support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients.

As a Sales Order Specialist you will facilitate all administrative processes to assure that our client signs the accurate contract, receives access to use our products and is accurately billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.

Role Responsibilities

• Preparing contracts for clients who decide to buy our products or services

• Creating client’s accounts and granting system permissions for the proper services

• Managing billing process and assure that clients receive correct invoices

• Resolving compliance issues in cooperation with Compliance & Legal Teams

• Operating on a number of internal tools and applications related to customer relationship management (CRM)

• Responding to clients’ queries assuring the highest standards of customer service

Qualifications and Experience Required

• English and Italian or Spanish language proficiency (minimum B2)

• Excellent communication skills to feel comfortable when collaborating with a number of different teams

• Excellent organizational skills and ability to quickly learn new processes and applications

• Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors

• Strong digital literacy, including experience with Microsoft Office applications

• Aptitude for work in a fast paced and goal-oriented environment

• Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP

Benefits of Joining Us!

• 1-month training that will get you prepared to deliver your daily tasks

• Buddy’s support during your first months in the company and thorough onboarding program to get you prepared for daily work

• Casual and diverse office environment where colleagues come from over 40 countries

• A range of development opportunities through traditional training, on-site and international projects

• Wellbeing scheme including private healthcare, insurance, Multisport card, weekly fruit days and more than 10 sports teams to join

• Flexibility and home-office opportunities

• High standards of ethics in the workplace

• Two additional days off for charity events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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