Sales Point & Administrative Relationship Assistant (M/F)

The Mousquetaires Group, with its 8 major retail brands, 150,000 employees, and over 3,000 independent business leaders, is committed to making good food accessible to all through Intermarché & Netto. This role, reporting to the Sales Point Service Manager, is central to customer relations, acting as the primary contact between stores and the establishment. Responsibilities include customer phone reception, daily delivery monitoring, anomaly resolution, participation in quality withdrawal processes, and product proposals to stores, alongside various administrative tasks.

Must Have

• Telephone reception of customers: listening, identifying needs, guidance and follow-up.
• Daily monitoring of deliveries: management of delays, stockouts, schedule changes.
• Handling anomalies and incidents to ensure customer satisfaction.
• Management of delivery disputes and recall withdrawals.
• MANDATORY mastery of office tools: Word, Excel, Outlook, document scanning.
• Essential experience in inbound and outbound calls.

Good to Have

• Sense of customer service, diplomacy
• Listening, oral and written expression skills
• Analytical and synthetic mind
• Rigor, organization, reactivity
• Team spirit, stress management
• Professional discretion
• Ability to follow precise procedures
• Management of conflict situations

Company Description

The Mousquetaires Group includes 8 major retail brands, 150,000 employees, and over 3,000 independent business leaders!

Intermarché & Netto makes better eating accessible to all a reality. Our independence and the diversity of our activities allow us to meet the expectations of the French and propel us to the rank of 3rd distributor. Every profession counts to write the future of food distribution. Ready to make a difference? Join us!

Job Description

At the heart of the commercial relationship, you are the privileged contact between the stores and our establishment. Reporting to the Sales Point Service Manager, you ensure:

• Telephone reception of customers: listening, identifying needs, guidance and follow-up.
• Daily monitoring of deliveries: management of delays, stockouts, schedule changes.
• Handling anomalies and incidents to ensure customer satisfaction.
• Participation in the quality withdrawal process for delivered goods.
• Product proposals to stores.

🗂️ Associated administrative tasks:

• Management of delivery disputes and recall withdrawals (verification, research, scanning).
• Weekly statistical monitoring (disputes, volumes, hours) via our operating software.
• Archiving of recall withdrawals and donations.
• Application of carrier penalties.

Qualifications

🧠 Desired profile:

Soft skills:

• Sense of customer service, diplomacy
• Listening, oral and written expression skills
• Analytical and synthetic mind
• Rigor, organization, reactivity
• Team spirit, stress management
• Professional discretion

Technical skills:

• MANDATORY mastery of office tools: Word, Excel, Outlook, document scanning
• Ability to follow precise procedures
• Management of conflict situations
• Essential experience in inbound and outbound calls

Additional Information

If you want to be part of a great adventure and love great challenges, then you already have the Mousquetaires spirit: don't hesitate, this Alternant position is for you!

LOCATION

The position is based in Bourges (18).

📌 Additional information:

Availability: As soon as possible

Hours: 35h/week – Monday to Friday (Saturday may be worked) on 7h21 slots (between 6h-18h)

Contract type: Interim evolving to fixed-term contract then permanent contract

Location of the position: On-site