Salesforce Administrator

Salesforce Administrator

We are seeking a Salesforce Administrator to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Salesforce Administrator at Marsh, you will be responsible for managing system access, providing timely responses to Salesforce cases, and ensuring compliance with company standards. Your expertise in Salesforce configuration and administration will be essential in supporting our team and driving improvements in our Salesforce org.

We will count on you to:

• Acquire and maintain up-to-date knowledge of the MMA Salesforce org and related products to provide accurate resolutions to colleagues.
• Provide timely responses, diagnosis, and resolution to all Salesforce cases within the agreed-upon SLAs.
• Document all communications and status information in the associated Salesforce case.
• Escalate urgent requests or those that require additional support to the properly skilled team member.
• Manage system access for current colleagues, new colleagues, and acquisition onboards, including provisioning permission sets for additional access.
• Support keeping Salesforce compliant with company standards.
• Demonstrate a good understanding of custom objects, page layouts, profiles, permissions groups/sets, workflows, approval processes, flows, triggers, and Data Loader.

What you need to have:

• 4+ years of Salesforce Administration experience.
• Salesforce Administrator Certification.
• Solid understanding of both functional and technical aspects of Salesforce.
• Experience with Data Loader or Dataloader.io.
• Creative thinker with strong problem-solving skills.
• Passion for customer service and ensuring the best possible colleague experience.
• Advanced Level of English is a Must

What makes you stand out:

• Additional Salesforce Certifications.
• Experience with Experience Sites.
• Experience with Pardot.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.