Senior Account Executive
Job Description
- Social media and/or influencer experience (ideally within agency background)
- Experience building social communities and/or community management
- Support daily client account operations with internal teams
- Understand client's business, customers, brand, and challenges
- Aid in campaign development and project management
- Assist with account administration duties (scheduling, asset chasing, client comms, stakeholder coordination, event development)
- Attend and moderate meetings, provide recaps and next steps
- Build and maintain client relationships, meet client expectations
- Confidently participate in client and internal planning meetings
- Write detailed briefs and extract information from client briefs
- Foster positive relationships with key team members at all levels of the client organisation
- Work cross-functionally with all departments
- Stay updated on industry trends, business opportunities, and best practices
- Work independently and manage up to Group Account Director
- Identify new business and campaign opportunities
- Reside in Sydney or Melbourne, Australia
- Work 3 days per week in office (hybrid role)
- Possess agency experience
- Have account management or project management experience
- Demonstrate strong written, verbal communication, and presentation skills
- Superannuation (retirement fund)
Description
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The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.
To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work.
As a Senior Account Executive, you will support our client services, community and relationships teams to deliver world class digital, social and experiential campaigns.
This is a versatile role: you will be involved in client meetings, briefings, research, brainstorms, campaign execution and reporting. Outside of any day to day accounts, you will also work on new business and projects, advise on the changing landscape and contribute to industry and social trend updates.
You must be enthusiastic, solution-oriented, with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work.
SALARY
AUD 75,000 - AUD 85,000 + Super
ROLE
1. Assists and supports the operations of client accounts on a day-to-day basis, working alongside internal teams
2. Demonstrates a thoughtful understanding of the client’s business, customers, brand, and challenges
3. Aids in the development and project management of campaign and briefings
4. Assists in account administration duties such as scheduling meetings, chasing assets, following up on client comms, stakeholder coordination, event development etc.
5. Attends and moderates meetings, preparing and/or bringing necessary status documents and providing comprehensive recap and next steps to the internal team via our internal tool, ClickUp
6. Building client relationships; listen to and understand individual client requirements and consistently meeting if not exceeding their expectations;
7. Confidence to talk in both client meetings and internal planning meetings, demonstrating an understanding of the industry and the client brand.
8. Ability to be thorough and right detailed briefs for internal teams, as well as ask the right questions and extract all relevant information from client briefs.
9. Fosters a positive relationship with key team members at all levels of the client organisation
10. Works cross-functionally with all departments, including Relationships, Community Management, Strategy, Creative and Insights
11. Stays up-to-date on industry trends, business opportunities, and best practices
12. Able to work independently and effectively manage up to the Group Account Director
13. Identifying new business and campaign opportunities within client portfolio
KEY SKILLS
- An understanding of social media and its impact on brands
- Excellent written and verbal communication skills
- An eye for creative content: both written and visual
- The ability to think:
- Creatively (capable of thinking differently and disruptively)
- Strategically (able to analyse situations and see the big picture)
- Intelligently (critical think that identifies gaps and fills them)
- Excellent organisational management, time management & team management skills
- The ability to work under pressure and on multiple projects whilst keeping an eye on the finer details
- Proficiency in using a wide variety of social platforms and tools
Requirements
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- This is a hybrid role, with 3 days per week in office required. You must reside in one of our office locations: Sydney, or Melbourne
- Agency experience ideally with social media and/or influencer experience
- Account management or project management experience; strong advantage if you have a background in account management within the social and/or influencer space
- Strong written, verbal communication, and presentation skills
- Strong advantage if you have experience building social communities and/or community management
