Senior Account & Relationship Manager

Permanent remote role. Preferred candidate will be located in EST or CST.As a Senior Account & Relationship Manager, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth.#Responsibilities:* Identify and develop new business opportunities within assigned market.* Engage with clients to understand their needs and align them with the organization's offerings.* Prepare and deliver effective sales presentations and product demonstrations.* Negotiate product/service terms with moderate authority.* Maintain comprehensive records of customer interactions and sales metrics.* Follow up on leads and convert them into sales.* Manage customer accounts and ensure their satisfaction.* Collaborate with internal teams to address customer requirements and issues.* Assist in the preparation of sales forecasts and performance reports.* Participate in developing strategies to achieve sales targets.#Skills:* 2+ years' experience in media/advertising sales within the Healthcare and/or Publishing markets.* Communication: Strong verbal and written communication skills.* Customer Service: Understanding of principles and practices for effective customer service.* Product Knowledge: Familiarity with the organization's products or services.* Sales Strategy: Ability to engage in moderate negotiation and sales tactics.* CRM Software: Proficient use of Customer Relationship Management tools.* Problem-Solving: Capability to resolve moderately complex customer issues.* Organization: Strong organizational and time-management skills.* Analytical Skills: Basic analytics for tracking performance and metrics.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.### Be the DifferenceIf making a difference matters to you, then you matter to us.Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.### About Wolters KluwerWolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.### Tips & Tricks - ResumesWolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.### Building Diverse TeamsAs a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.This principle is ingrained in our company values and articulated in our Code of Business Ethics.### Our Global Well-being ProgramAt Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.### Equal Opportunity EmployerTo ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.GDPR