Senior API Writer

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What’s the opportunity?

We are seeking a Senior API Writer to join our Customer Education team. This role is ideal for an experienced technical communicator who specializes in developer-facing content. As a senior contributor, you will define the API documentation strategy, mentor writers, and partner closely with product and engineering teams to deliver high-quality, consistent, and user-focused API documentation.

You will play a pivotal role in enhancing Zenoti’s developer experience, enabling seamless integration, and establishing industry-leading standards for our API documentation.

What will you be doing?

• Create and maintain developer documentation: Build and manage API reference guides, tutorials, SDK documentation, code samples, and other content that simplifies integration for developers.

• Collaborate cross-functionally: Partner with engineers, product managers, QA, and customer support teams to translate complex technical concepts into clear, user-friendly documentation.

• Define standards and strategy: Establish templates, style guides, and best practices for all developer-facing content, ensuring clarity, consistency, and scalability.

• Manage documentation projects: Oversee large-scale documentation initiatives, plan project timelines, and ensure timely delivery in an Agile environment.

• Improve developer experience: Use analytics and feedback to identify content gaps, refine documentation, and recommend improvements to both APIs and supporting resources.

• Mentor and lead: Guide junior writers, conduct peer reviews, and champion best practices in API writing.

• Produce auxiliary content: Create example projects, diagrams, visuals, and knowledge base articles; contribute to release notes for API-related features.

We’d love to hear from you if you have:

• 7+ years of experience in technical writing, with at least 3-4 years of specialized in API/developer documentation.
• Strong understanding of RESTful APIs, webhooks, and authentication methods (OAuth2, API keys).
• Proficiency with JSON and XML.
• Coding experience in Python, Java, or JavaScript is highly desirable for creating and troubleshooting code samples.
• Tools proficiency (a plus): API documentation platforms (Swagger/OpenAPI, Postman, Markdown).
• Content management systems and version control (for example, Git).
• Exceptional written and verbal communication skills.
• Strong collaboration skills and experience working with cross-functional teams.
• Attention to detail and ability to ensure accuracy across complex documentation.
• User-centric mindset, and always prioritize developer experience, anticipating needs and addressing challenges.
• Ability to research, analyze, and synthesize technical details into actionable, high-quality documentation.
• Proven ability to mentor, lead projects, and drive strategic documentation initiatives.

If the above points describe you, why aren’t you already on our team?!

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
• Attractive compensation.
• Medical coverage for yourself and your immediate family.
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
• Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.