Senior Business Analyst

As a Senior Business Analyst – Marketing eCommerce, you will manage the Digital Commerce Platform for Tax and Accounting Wolters Kluwer. This role involves supporting the platform's production environment, driving eCommerce marketing revenue through critical enhancements, and collaborating with cross-functional teams including Marketers, UX designers, developers, and QA resources. You will also manage stakeholder communications regarding production defects and lead the operational enablement of prioritized online products.

Must Have

• Lead resolution of eCommerce related issues by partnering with business and technical stakeholders
• Work with product owner to define business and customer needs into a product intake form and requirements traceability document
• Contribute to Marketing eStore product strategy and roadmap by helping identify the biggest problems to solve impacting the Digital Commerce Platform
• Participate in lifecycle planning rituals to deliver against quarterly targets and the roadmap
• Define, document and communicate eStore playbook for production operations along with training documentation
• Data stewardship tasks to ensure alignment of platform with enterprise data management team
• 2+ years of eCommerce or business operations experience with enterprise level solution in a marketing environment
• 2+ years business / requirements analyst experience with exposure to varied projects and environments
• 2+ years with Adobe Commerce or other enterprise eCommerce platform

Good to Have

• Experience working in an enterprise or matrixed organization
• Strong communication skills
• Strong organizational skills
• Ability to successfully engage in multiple initiatives simultaneously
• Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations

Perks & Benefits

• Well-being benefits (tools, programs, and resources)

As a Senior Business Analyst – Marketing eCommerce, you will report into the Associate Director, Marketing eCommerce and be a member of a diverse team that is accountable for managing the Digital Commerce Platform for Tax and Accounting Wolters Kluwer. In this role, you are responsible for supporting the Digital Commerce Platform production environment and other critical enhancements that drive eCommerce marketing revenue. You will be expected to collaborate with a diverse cross-functional team of Marketers, eCommerce, UX designers, system analyst, developers, QA resources and other business leaders who will all contribute to the fulfillment of major and operational eStore releases. You will also be responsible for managing communications with our internal stakeholders as production defects, enhancements and questions are raised. Additionally, you will lead the operational enablement of prioritized products that will be sold online to our customers.

Job Duties and Responsibilities:

• Lead resolution of eCommerce related issues by partnering with business and technical stakeholders as needed
• Work with product owner to define business and customer needs into a product intake form and requirements traceability document
• Contribute to Marketing eStore product strategy and roadmap by helping identify the biggest problems to solve impacting the Digital Commerce Platform
• Participate in lifecycle planning rituals to deliver against quarterly targets and the roadmap
• Define, document and communicate eStore playbook for production operations along with training documentation
• Data stewardship tasks to ensure alignment of platform with enterprise data management team

Job Qualifications:

• Education: Bachelor’s, Computer Science or equivalent degree or combination of education and experience.
• Requires 2+ years of eCommerce or business operations experience with enterprise level solution in a marketing environment
• 2+ years business / requirements analyst experience with exposure to varied projects and environments
• 2+ years with Adobe Commerce or other enterprise eCommerce platform

Additional Skills and Knowledge:

• Experience working in an enterprise or matrixed organization
• Strong communication skills
• Strong organizational skills
• Ability to successfully engage in multiple initiatives simultaneously.
• Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations are a must.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

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About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.

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Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

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Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

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Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

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Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR

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