Senior Channel Operation Expert - Global Payment

6 Months ago • 5 Years + • Operations

Job Summary

Job Description

The Senior Channel Operation Expert - Global Payment at ByteDance will be the main point of contact for managing relationships with global payment business partners. Responsibilities include daily transaction monitoring, resolving incidents, setting up accounts and merchants, and improving operational efficiency. This role requires deep diving into abnormal transactions to enhance payment success rates and customer experience. The candidate will create and improve operational SOPs, develop support tools and dashboards, and collaborate on payment-related projects. The ideal candidate will have strong analytical and communication skills, a proactive work ethic, and a deep interest in the payment industry.
Must have:
  • Daily operation management with business partners
  • Transaction monitoring and incident resolution
  • Account setup and merchant onboarding
  • Root cause analysis of payment issues
  • SOP creation and operational efficiency improvement
  • Collaboration with relevant teams
Good to have:
  • Bachelor's degree in finance/economics/business
  • 5+ years Fintech/acquiring business experience
  • Keen interest in long-term development in payments

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the team The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. 1. Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely. 2. Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process. 3. Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement. 4. Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency. 5. Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.
Qualifications
Minimum Qualifications: - Team player, self-driven, strong sense of responsibility. - Strong logical thinking and communication skills, strong execution and learning ability. Preferred Qualifications: - Bachelor's degree or above in finance, economics, business administration or related majors is preferred. - 5+ years of work experience in the fintech field and in acquiring business field will be a plus. Keen Interest in the payment industry and interested in long-term development in this field. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

Scanline VFX - Lead CFX Artist

Scanline VFX

Hyderabad, Telangana, India (Hybrid)
5 Days ago
Digital agents - Presales and Delivery Head (XR & AI)

Digital agents

Gurugram, India (On-Site)
2 Months ago
Integrant - Senior Power Apps Engineer

Integrant

Cairo, Cairo Governorate, Egypt (Hybrid)
1 Month ago
Nexters - Team Lead

Nexters

Cyprus (Remote)
3 Months ago
Scopely - Senior Software Engineer (Web Development)

Scopely

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
CGS Carrers - Insert Operator

CGS Carrers

Omaha, Nebraska, United States (On-Site)
2 Weeks ago
Tesla - Shift Supervisor Operations Paint

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
UPF Industries  - Saw Operator I

UPF Industries

Hazlehurst, Georgia, United States (On-Site)
1 Month ago
Nice - Partner Operations Enablement Manager

Nice

Ra'anana, Center District, Israel (Hybrid)
1 Month ago
Hawkeye Innovations - Match Operations Assistant - Antwerp

Hawkeye Innovations

Antwerp, Flanders, Belgium (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

JMA - Design Drafter - CAD

JMA

Liverpool, New York, United States (On-Site)
4 Months ago
GoMotive - Staff Software Engineer - Backend

GoMotive

Canada (Remote)
3 Months ago
Tencent - Global Talent Sourcing Intern

Tencent

(On-Site)
9 Months ago
Wolters Kluwer - Account & Relationship Associate Director - Banking Tech, Fintech

Wolters Kluwer

Singapore (Hybrid)
3 Weeks ago
broadcom - Maintenance Technician

broadcom

Breinigsville, Pennsylvania, United States (On-Site)
2 Weeks ago
PayPal - Senior Director – Risk Engineering

PayPal

San Jose, California, United States (Hybrid)
1 Month ago
Sawhorse Productions - Senior Roblox Developer

Sawhorse Productions

Los Angeles, California, United States (Remote)
4 Months ago
Xsolla - Site Reliability Engineer

Xsolla

Raleigh, North Carolina, United States (Hybrid)
1 Month ago
SEGA - Senior Development Manager

SEGA

Horsham, England, United Kingdom (Hybrid)
1 Month ago
Kavalirio - Product Review Liaison Engineer IV

Kavalirio

San Antonio, Texas, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

Unity - Senior Technical Artist, Tools & UI

Unity

Singapore, Singapore (On-Site)
4 Months ago
Mighty Jaxx - Marketing Intern

Mighty Jaxx

Singapore (On-Site)
3 Weeks ago
OKX - Senior Compliance Manager

OKX

Singapore (On-Site)
3 Weeks ago
bytedance - Cloud Solutions Technical Account Manager

bytedance

Singapore (On-Site)
3 Months ago
bytedance - Lark APAC Partnerships & Scale-Ups Marketing Intern

bytedance

Singapore (On-Site)
4 Months ago
HoYoverse - Intellectual Property Counsel

HoYoverse

Singapore, Singapore (On-Site)
3 Months ago
Qualcomm - Machine Maintenance Technician

Qualcomm

Singapore (On-Site)
1 Month ago
bytedance - Graphic Designer - Organizational Culture

bytedance

Singapore (On-Site)
8 Months ago
bytedance - Global Employee Relations - Risk and Dispute Management

bytedance

Singapore (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

The Walt Disney Company - Director of Multi-site Technical Operations

The Walt Disney Company

Chessy, Île-de-France, France (On-Site)
4 Weeks ago
PwC - Security Operations Center and Incident Response Manager

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
Vimeo - Web Platform Operations Contractor

Vimeo

New York, New York, United States (On-Site)
3 Months ago
Tesla - Operations Specialist - Used Car Staging and Imaging

Tesla

Birmingham, England, United Kingdom (On-Site)
5 Months ago
Accenture - Order to Cash Operations Analyst

Accenture

Gurugram, India (On-Site)
1 Week ago
BioFire - Inventory Manager 2

BioFire

Durham, North Carolina, United States (On-Site)
1 Month ago
Next Level Business Services - Network Architecture and Operations

Next Level Business Services

Mount Laurel Township, New Jersey, United States (On-Site)
9 Months ago
Applied materials  - Operations Manager

Applied materials

Singapore (On-Site)
5 Days ago
TiMi Studio Group - Japanese Console Game Publishing and Operation - Shenzhen/Japan

TiMi Studio Group

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Ourpalm - Commercialization Operation

Ourpalm

Beijing, Beijing, China (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug