Senior Channel Operation Expert - Global Payment

16 Minutes ago • 5 Years + • Monetization • Undisclosed

About the job

Job Description

The Senior Channel Operation Expert - Global Payment at ByteDance will be the main point of contact for managing relationships with global payment business partners. Responsibilities include daily transaction monitoring, resolving incidents, setting up accounts and merchants, and improving operational efficiency. This role requires deep diving into abnormal transactions to enhance payment success rates and customer experience. The candidate will create and improve operational SOPs, develop support tools and dashboards, and collaborate on payment-related projects. The ideal candidate will have strong analytical and communication skills, a proactive work ethic, and a deep interest in the payment industry.
Must have:
  • Daily operation management with business partners
  • Transaction monitoring and incident resolution
  • Account setup and merchant onboarding
  • Root cause analysis of payment issues
  • SOP creation and operational efficiency improvement
  • Collaboration with relevant teams
Good to have:
  • Bachelor's degree in finance/economics/business
  • 5+ years Fintech/acquiring business experience
  • Keen interest in long-term development in payments
Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the team The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. 1. Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely. 2. Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process. 3. Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement. 4. Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency. 5. Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.
Qualifications
Minimum Qualifications: - Team player, self-driven, strong sense of responsibility. - Strong logical thinking and communication skills, strong execution and learning ability. Preferred Qualifications: - Bachelor's degree or above in finance, economics, business administration or related majors is preferred. - 5+ years of work experience in the fintech field and in acquiring business field will be a plus. Keen Interest in the payment industry and interested in long-term development in this field. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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