Senior Client Manager - 6M FTC

Landor is looking for a Senior Client Manager - 6 Month FTC to join our London studio. Could this be you?

We are Landor.

World-leading brand experts,

underpinned by the most expansive strategic & creative capabilities in our category.

We make brands more valuable and less vulnerable.

We build brands differently. We work with our clients to define and solve their business problems through the lens of brand. We strategically join the dots between our design, experience, governance and measurement capabilities, and always connect our brand work to business outcomes.

Landor companies also include amp (sonic branding), bdg (workplace & architectural experts), Deep Local (creative technologists) and ManvsMachine (3D motion design).

We are part of WPP.

What you’ll do

The Senior Client Manager manages a series of client accounts. They have a deep understanding of their client’s business and challenges, partnered with a strong understanding of brand and Landor’s capabilities, to enable client satisfaction and profitable business growth.

Job Responsibilities

• Manages a series of client accounts that are part of a larger portfolio
• Has an excellent and comprehensive understanding of the client and their business
• Confidently talks to all of Landor’s capabilities and uses this knowledge to seek ways to grow existing business and add value to other new business pursuits
• Can write clear, compelling project proposals and scopes of work.
• Partners and effectively supports all departments to ensure delivery of on-time, high-quality deliverables that address all relevant prospective client requirements.
• Partners effectively with all departments to ensure delivery of on-time, high-quality deliverables that address all relevant prospective client requirements, including the ability to coherently argue the case where work is considered off brief or in need of refinement.
• Communicates findings and recommendations in a clear and compelling manner in written, oral and presentation forms.
• Leads regular client status calls and manages client status reporting
• Ensures all correspondence, materials, presentations and proposals seen by prospective and existing clients are error-free, of highest quality, relevant to the client’s business challenges, and reflective of Landor’s brand
• Is accountable for delivering all agreed-upon projects, on time, on budget, and on scope.
• Stays in close contact with resource management and the BusinessDirector (or Client Director) to ensure projects are resourced adequately, in alignment with scope and budget.
• Work with Client Leader to address and resolve pricing, payment and scope creep challenges
• Work with Finance Team on the finance reporting, invoicing, debt collection, timesheet completion, budget management, proactive management of forecast and revenue for their clients
• Provides back-up and archiving of key client deliverables, credentials, and case histories.

What you’ll need

• Experience in a similar role within a brand consultancy, advertising agency, business consultancy or similar
• Comfortable managing stakeholders at varying levels up to brand manager level
• Excellent project management and relationship building skills, but respectful of and comfortable with ambiguity and changing priorities
• Strategic thinker – confident when inputting into strategic creative work, through the lens of the client’s brief, enabling them to input and recommend clear next steps and actions
• Appetite for understanding the Landor offer, for new information, new business and new ideas
• Financially savvy – can articulate and understand financial goals for the business and for team members
• Capable of motivating and encouraging junior team members

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We build brands. We build futures. Landor, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.

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