Senior Cloud Operations Engineer

Cloud operations encompass the management, maintenance, and continuous improvement of cloud-based infrastructure and services, ensuring they operate reliably, securely, and efficiently to support critical business functions.

We are seeking a Cloud Operations Engineer who thrives in fast-paced environments and understands the importance of operational excellence. The ideal candidate will possess strong technical acumen in AWS and Terraform, be passionate about automation, and have a solid grasp of ITIL-based service management. This role will play a critical part in maintaining the stability, performance, and availability of cloud infrastructure with a commitment to 24/7 support coverage.

Responsibilities:

• Supports the day-to-day operations of cloud infrastructure by proactively monitoring, maintaining, and improving system availability, performance, and reliability.
• Owns and executes the full lifecycle of operational support following ITIL standards, including:
• Incident Management – Rapid detection, investigation, and resolution of infrastructure incidents to minimize business impact.
• Request Fulfillment – Handling and fulfilling infrastructure service requests within agreed service levels.
• Problem Management – Identifying root causes of recurring issues and implementing permanent fixes to prevent reoccurrence.
• Ensures infrastructure availability for business-critical services in a 24/7 support model, including participation in on-call rotations.
• Builds and manages AWS cloud environments using Infrastructure as Code (Terraform).
• Implements automation for operational tasks to reduce manual intervention and improve system consistency and reliability.
• Collaborates with development and application teams to streamline deployments and operational processes.
• Maintains detailed documentation of infrastructure configurations, operating procedures, and troubleshooting guides.
• Ensures compliance with security, governance, and operational standards across all environments.
• Participates in capacity planning, cost optimization, and performance tuning activities.
• Supports change management processes, ensuring safe and auditable infrastructure changes.

• Proven experience managing AWS cloud infrastructure is essential.
• Strong hands-on experience with IaC, Terraform.
• Working knowledge of ITIL service management practices and experience in incident, request, and problem management is essential.
• Experience supporting and operating production infrastructure in a 24/7 environment.
• Strong scripting skills in at least one language (e.g., Bash, Python, PowerShell).
• Familiarity with CI/CD pipelines, configuration management tools, and automation frameworks.
• Understanding of networking, security groups, load balancers, IAM policies, and monitoring in cloud environments.
• Exposure to observability tools such as Splunk, CloudWatch, Datadog, or similar is a plus.
• Strong communication and collaboration skills with the ability to interface effectively with technical and non-technical stakeholders.
• AWS certifications (e.g., Solutions Architect, SysOps Administrator) and ITIL certifications are a plus.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.