Senior Cloud Operations Engineer

1 Month ago • All levels • Devops

Job Summary

Job Description

NiCE is seeking a Senior Cloud Operations Engineer to deploy, maintain, and support cloud-deployed solutions for digital evidence management for Public Safety customers worldwide. This role involves provisioning, deploying, monitoring, patching, and upgrading enterprise cloud software, working closely with development teams, and supporting production systems. Responsibilities include replicating customer issues on test systems, defining and implementing maintenance procedures, collaborating with internal staff, and eventually taking over SecOps Team Lead responsibilities. The engineer will also participate in a 24-7 out-of-hours call-out rotation and manage solution and service costs. The company emphasizes challenging limits and achieving high standards, offering a career opportunity to work with an innovative product in a new cloud services area.
Must have:
  • Experience supporting web-based software as a service
  • Scripting experience (Linqpad, Powershell or similar)
  • Administering databases (Microsoft SQL) and basic querying
  • Knowledge of Windows server and client technology
  • Knowledge of network principles (IP addressing, firewalls)
  • Excellent written and spoken English
  • Methodical troubleshooting and attention to detail
  • Multi-tasking and time-management
  • Ability to work independently and as part of a team
  • Ability to obtain security clearances (CJIS)
Good to have:
  • Programming experience (e.g. C#)
  • Azure experience (AZ900 and AZ104 certifications)
  • Experience with Postman or Fiddler
  • Understanding of .Net applications
  • Knowledge of Linux Operating System
  • Experience with ServiceNow ticketing system
  • Knowledge sharing and documentation skills
Perks:
  • NICE-FLEX hybrid model (2 days in office, 3 days remote)
  • Opportunity to work with innovative products
  • Collaborative and interactive atmosphere

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

 

This is a rare opportunity to work with an innovative product launching in an area new to cloud services. The primary focus is deploying, maintaining and supporting state of the art cloud-deployed solutions for digital evidence management for Public Safety customers worldwide.  

Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers. 

 

How will you make an impact?   

  • Provisioning, deploying, monitoring, patching and upgrading enterprise cloud software. Working closely with the development team to ensure the successful deployment of software packages. 
  • Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations. 
  • Defining and implementing regular maintenance and health monitoring procedures. 
  • Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end-users, partners and service providers. 
  • Gradually take over the responsibility of SecOps Team Lead 
  • Participate in a 24-7 Out of Hours call out rotation. 
  • Cost Management of solution and services. 

Have you got what it takes?

  • Experience in supporting web based software provided as a service 
  • Experience with scripting in Linqpad, Powershell  or similar 
  • Experience administering databases (Microsoft SQL) and basic querying 
  • Knowledge of Windows server and client technology 
  • Knowledge of network principles (IP addressing, firewall rules, network security groups etc) 
  • Efficient, effective and respectful communication skills both with customers and within internal departments. Including; 
  • Excellent written and spoken English 
  • Good listener, able to identify and validate assumptions 
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it 
  • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment 
  • Multi-tasking and time-management to prioritize and switch between varied tasks 
  • Focused and calm under pressure 
  • Careful record keeping 
  • Able to use initiative and to work effectively both independently and as part of a team 
  • Be able to obtain security clearances (CJIS)  

 

You will have an advantage if you also have:

  • Experience of Programming (e.g. C#) 
  • Scripting experience in Linqpad, Powershell or similar 
  • Experience with Azure (AZ900 and AZ104 certifications)
  • Experience with Postman or Fiddler 
  • Understanding of .Net applications 
  • Knowledge of Linux Operating System 
  • Experience with ServiceNow (SNOW) ticketing system.
  • Knowledge share with ability to document learned skills.

 

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Similar Jobs

Visa - Implementation Analyst

Visa

Almaty, Almaty Region, Kazakhstan (Hybrid)
1 Week ago
Grammarly - Lead Value Consultant

Grammarly

United States (Hybrid)
3 Weeks ago
Visa - Client Care Associate

Visa

Almaty, Almaty Region, Kazakhstan (Hybrid)
3 Months ago
e2 open - Senior Application Operations Engineer

e2 open

Pune, Maharashtra, India (On-Site)
1 Week ago
Patreon - Contract Recruiter

Patreon

San Francisco, California, United States (Hybrid)
1 Month ago
Morning Star - Site Reliability Engineer

Morning Star

Mumbai, Maharashtra, India (Hybrid)
2 Weeks ago
Intel  - Senior Infrastructure Engineer - Virtualization and Cloud Platforms

Intel

Phoenix, Arizona, United States (On-Site)
1 Month ago
bytedance - Senior Software Engineer - Compute Infrastructure (Orchestration & Scheduling)

bytedance

Seattle, Washington, United States (On-Site)
3 Months ago
ShyftLabs - Cloud Engineer

ShyftLabs

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Interactive Brokers - Senior Windows Platform Operations Engineer (L2)

Interactive Brokers

Kowloon, Hong Kong (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GlobalStep - Vice President of Product Development

GlobalStep

United States (On-Site)
2 Months ago
Koala interactive - Product Designer

Koala interactive

Levallois-Perret, Île-de-France, France (Hybrid)
1 Year ago
Pinterest - Senior Director, Sales Strategy & Operations, International Enterprise

Pinterest

Dublin, County Dublin, Ireland (Hybrid)
2 Weeks ago
Dream Games - Executive Assistant

Dream Games

İstanbul, Türkiye (On-Site)
1 Year ago
Capgemini - PaPM

Capgemini

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
MiQ - ERP Data Engineer II

MiQ

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Nice - Customer Success Manager

Nice

Atlanta, Georgia, United States (Hybrid)
1 Month ago
Interactive Brokers - Compliance Analyst (Temp)

Interactive Brokers

Chicago, Illinois, United States (Hybrid)
2 Months ago
Hawkeye Innovations - NBA Operations Lead - Officiating

Hawkeye Innovations

Atlanta, Georgia, United States (Hybrid)
3 Months ago
Corsair - Firmware Software Engineer

Corsair

Taiwan (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hoboken, New Jersey, United States

Lilt - Senior Full Stack Engineer

Lilt

Washington, District Of Columbia, United States (Hybrid)
1 Week ago
Twitch - Software Engineer

Twitch

Seattle, Washington, United States (On-Site)
1 Month ago
Ansys - Senior Application Engineer SCBU

Ansys

Canonsburg, Pennsylvania, United States (On-Site)
1 Month ago
Alten Technology - SW/HW Integration SDE

Alten Technology

San Francisco, California, United States (On-Site)
2 Months ago
Apple - Administrative Assistant - Hardware Engineering

Apple

Cupertino, California, United States (On-Site)
1 Month ago
FlockSafety - Software Engineer - Rust

FlockSafety

United States (Remote)
1 Week ago
GoMotive - Staff Software Engineer

GoMotive

United States (Remote)
3 Months ago
Motorola solutions - Inside Channel Account Manager - US & Canada

Motorola solutions

Allen, Texas, United States (Remote)
1 Week ago
Postman - Head of Corporate Sales, North America

Postman

Boston, Massachusetts, United States (Hybrid)
2 Months ago
Apple - iPhone Hardware Engineering Program Manager

Apple

Cupertino, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Devops Jobs

Illumina - Senior Intelligent Automation Engineer

Illumina

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Ansys - DevOps Engineer II

Ansys

Athens, Greece (Hybrid)
3 Months ago
Flexera - Member Technical Staff - Site Reliability Engineer

Flexera

Bengaluru, Karnataka, India (Hybrid)
10 Months ago
Argus - Software Engineer (Infrastructure/Backend)

Argus

Indonesia (Remote)
4 Months ago
Apple - Hardware Systems Integration Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Google - Senior Staff Software Engineer, Infrastructure, Google Cloud

Google

Sunnyvale, California, United States (On-Site)
3 Months ago
Reddit - Senior Software Engineer, Compute Platform & Orchestration

Reddit

United States (Remote)
1 Week ago
NBC Universal - Manager, Site Reliability Engineer (ServiceNow)

NBC Universal

Englewood Cliffs, New Jersey, United States (Remote)
3 Months ago
Apple - NLP Solutions Software Engineer

Apple

Austin, Texas, United States (On-Site)
2 Months ago
PwC - SAP Solution Architect EM/FI

PwC

Prague, Prague, Czechia (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Sandy, Utah, United States (Hybrid)

Pune, Maharashtra, India (Hybrid)

Hoboken, New Jersey, United States (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Ra'anana, Center District, Israel (Hybrid)

Pune, Maharashtra, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Nice

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug