Senior Director, Client Service (Financial Services)

Bounteous is a digital transformation consultancy seeking a Senior Director, Client Service for Financial Services. This role involves owning and growing a portfolio of strategic client accounts, serving as a senior relationship lead with C-suite stakeholders, and driving revenue growth through client engagement and new opportunities. The director will partner with pre-sales, collaborate with global sales teams, and provide strategic guidance to clients navigating complex transformation agendas, contributing to the overall growth strategy for the Financial Services business.

Must Have

• Own and grow a portfolio of strategic client accounts totaling approximately $5 to 10 MM USD in annual revenue
• Serve as the senior relationship lead across key client stakeholders, focusing on CIO, CTO, CDO, and other C-suite leaders
• Drive revenue growth through consistent on-site client engagement, proactively identifying and securing new opportunities
• Partner with practices in pre-sales efforts, shaping tailored solutions and co-developing proposals
• Expand Bounteous’ presence across client organizations by cultivating deep, trust-based relationships
• Leverage industry expertise and business acumen to align client objectives with full breadth of capabilities
• Provide strategic guidance to clients navigating complex transformation agendas
• Serve as a visible leader and advocate for the Financial Services business, contributing to go-to-market planning and overall growth strategy
• 12+ years of experience growing strategic accounts in digital marketing, digital transformation, and product engineering
• 10+ years of leading and developing individuals in the growth of strategic clients
• 10+ years of relevant experience in the U.S. financial sector with an emphasis on driving results and solving experience and engineering challenges at fintech organizations
• Hands-on experience supporting or leading pre-sales activities, building and executing growth strategy for clients, and collaborating across practices and global sales teams
• Highly adaptable and comfortable in fast-paced, ambiguous environments, with a proven ability to navigate shifting priorities
• Strong executive presence with excellent communication, storytelling, and commercial skills
• Consultative selling mindset
• Capable of engaging and influencing stakeholders at all levels
• Experience operating within matrixed organizations and global delivery models

Good to Have

• MBA
• Prior management consulting experience

Perks & Benefits

• Employment visa sponsorship for eligible candidates

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 5,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role & Responsabilities

• Own and grow a portfolio of strategic client accounts totaling approximately $5 to 10 MM USD in annual revenue
• Serve as the senior relationship lead across key client stakeholders, focusing on CIO, CTO, CDO, and other C-suite leaders
• Drive revenue growth through consistent on-site client engagement, proactively identifying and securing new opportunities with a strategic, results-driven approach
• Partner with practices in pre-sales efforts, shaping tailored solutions and co-developing proposals that address client needs
• Partner with pre-sales to package value propositions into outreach campaigns to drive new client acquisition
• Collaborate with global sales teams to drive regional growth of existing accounts
• Expand Bounteous’ presence across client organizations by cultivating deep, trust-based relationships and uncovering new areas for value creation
• Leverage your industry expertise and business acumen to align client objectives with the full breadth of our capabilities
• Provide strategic guidance to clients navigating complex transformation agendas, establishing our team as a long-term advisor and delivery partner
• Serve as a visible leader and advocate for the Financial Services business, contributing to go-to-market planning and overall growth strategy

Preferred Qualifications

• 12+ years of experience growing strategic accounts in digital marketing, digital transformation, and product engineering; 10+ in consulting
• 10+ years of leading and developing individuals in the growth of strategic clients
• 10+ years of relevant experience in the U.S. financial sector with an emphasis on driving results and solving experience and engineering challenges at fintech organizations, either client-side or as a trusted advisor
• Hands-on experience supporting or leading pre-sales activities, building and executing growth strategy for clients, and collaborating across practices and global sales teams
• Highly adaptable and comfortable in fast-paced, ambiguous environments, with a proven ability to navigate shifting priorities in pursuit of bold growth objectives
• A strong executive presence with excellent communication, storytelling, and commercial skills; a consultative selling mindset; capable of engaging and influencing stakeholders at all levels
• Experience operating within matrixed organizations and global delivery models
• MBA or prior management consulting experience a plus

Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.