Senior Director, Sales Operations

The Senior Director of Sales Operations serves as a strategic business partner driving revenue growth through operational excellence, advanced analytics, and cross-functional leadership. This executive role owns the end-to-end sales operations function, including sales performance optimization, sales operations strategy, sales technology ecosystem management, compensation plan administration, and organizational transformation initiatives. The Senior Director of Sales Operations manages a team of Sales Operations Specialists and a Director of Sales Compensation. The position reports to the VP, Growth Operations and collaborates closely with Growth Executive Leadership to drive predictable sales growth and operational scalability.

We are flexible with geographic location—the ideal candidate can work remotely from anywhere in the U.S. or from our Bethesda, MD or Durham, NC offices.

Primary Duties:

Strategic Leadership & Business Impact:

• Drive sales operations strategy aligned with company growth objectives and market expansion.
• Own sales forecasting accuracy and pipeline predictability with executive accountability.
• Develop and execute sales performance frameworks that drive measurable business outcomes.

Team Leadership & Sales Operations:

• Lead and scale a team of 3-4 sales operations professionals and analysts and 1 Director, Sales Compensation & Offer Management.
• Partner with CRM team Product Manager and Salesforce Administrators.
• Drive organizational change management for sales transformation initiatives.
• Foster data-driven culture and analytical thinking across the growth organization.

Sales Process & Performance Optimization:

• Design and optimize end-to-end sales processes for maximum efficiency and conversion.
• Implement advanced sales analytics, KPI frameworks, and performance dashboards.
• Lead sales territory planning, quota setting, and capacity modeling initiatives.
• Establish sales governance frameworks and quality assurance processes.
• Monitor and analyze compensation plan effectiveness and sales performance correlation.

Technology & Data Management:

• Own the relationship with Salesforce Corporate Systems.
• Ensure data integrity, governance, and advanced reporting capabilities across sales.
• Drive automation initiatives and workflow optimization projects.
• Implement compensation tracking systems and deal approval workflow automation.

Minimum Qualifications:

• Bachelor's degree in relevant field.
• 10+ years of progressive sales operations experience with 5+ years in senior leadership roles.
• Proven track record of scaling sales operations in high-growth environments.
• Experience designing and managing sales compensation plans and incentive programs.
• Experience leading cross-functional teams and driving organizational transformation.
• Strong background in B2B SaaS or technology.
• Advanced Salesforce experience and best practice.
• Proficiency in sales analytics tools (Tableau, Power BI, or similar).
• Advanced Excel/Google Sheets modeling and data analysis capabilities.
• Experience with revenue intelligence platforms (Gong, Chorus, or similar).
• Demonstrated ability to translate complex data into actionable business strategies.
• Experience with sales forecasting methodologies and predictive analytics.
• Proven track record of improving sales productivity and performance metrics.
• Exceptional executive presence and stakeholder management skills.
• Strong project management and change management capabilities.
• Excellent written and verbal communication skills for executive-level reporting.

Preferred knowledge, skills, and/or abilities:

• MBA or advanced degree in Business, Analytics, Finance, or related field.
• Background in revenue operations or go-to-market strategy consulting.

Physical Requirements:

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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