Senior Executive IT Support Specialist

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.

We partner with executives to deliver reliable technology solutions. Our team solves problems efficiently, maintains confidentiality, and anticipates needs to prevent issues. We are responsive, reliable, and take ownership to ensure leaders can drive the business forward.

You'll report to the Global Executive IT Support Manager and support EA's Executive Leadership, including the CEO's office, keeping executives and their assistants connected and productive through reliable, high-quality solutions.

This is an onsite opportunity at EA headquarters in Redwood Shores, CA.

Responsibilities

• Deliver high-touch IT support for executives across devices, software, and collaboration platforms, translating solutions for both technical and non-technical audiences.
• Lead technology support for board meetings, town halls, earnings calls, and VIP offsites, serving as the technical expert from setup through live operations.
• Resolve executive technology issues directly, coordinating with technical partners only when specialized expertise is required.
• Maintain confidentiality of executive communications, meetings, and information.
• Streamline support by documenting processes, managing work in ServiceNow, and maintaining shared knowledge in Confluence while collaborating with global IT peers.

Qualifications

• 6–8+ years of IT support experience, with 3+ years in executive, white-glove, or VIP-level support.
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• You have proficiency in Windows 10/11 (Intune/SCCM), macOS (Jamf), iOS/Android, Office365, Zoom, Slack, and Google Workspace.
• you have experience with infrastructure fundamentals including networking, AV systems, servers, storage, and virtualization.
• You have proven troubleshooting skills across hardware, software, and enterprise systems.
• Build understanding by tailoring messages for executive leaders and team members with varying technical backgrounds.
• Ensure confidential information is managed with care, professionalism, and discretion.
• Maintains organization and flexibility while supporting executives in dynamic settings.

What We're Looking For

• Someone who builds trusted partnerships with executives, assistants, and IT teams to ensure complete support, owning issues from need to resolution.
• Someone who combines deep expertise with a service mindset that keeps leaders focused on their goals, while staying calm under pressure, adapting quickly to changing needs, and using sound judgment in sensitive situations.
• Someone who communicates consistently and works collaboratively to ensure EA's executives have dependable technology solutions.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• California (depending on location e.g. Los Angeles vs. San Francisco) *$83,100 - $127,500 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.