Senior Gateway Ops Engineer

This role involves owning the end-to-end operations of Tencent's overseas Elastic IP and load balancing gateway platform. Responsibilities include user support ticket resolution, software deployment, on-call rotations, and critical incident management. The engineer will be crucial in maintaining 24/7 security and reliability for the production environment, ensuring smooth and continuous operation of the platform.

Must Have

• Own end-to-end operations of gateway platform.
• Manage user support, deployments, on-call, and incidents.
• Ensure 24/7 production security and reliability.
• Bachelor's degree in computer-related field.
• 3+ years in large-scale system O&M.
• Proficient in Linux/Unix and Python/Shell.
• Strong knowledge of network, storage, security, architecture.
• Experience with server cluster management.
• Strong problem-solving and teamwork skills.

Good to Have

• Experience in Linux system tuning.
• Experience in Internet product development or operation and maintenance.

Perks & Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Life and disability benefits
• 401(k) plan participation
• 15 to 25 days of vacation per year
• Up to 13 days of holidays per year
• Up to 10 days of paid sick leave per year
• Sign-on payment (case-by-case)
• Relocation package (case-by-case)
• Restricted stock units (case-by-case)

What the Role Entails

Own end-to-end operations of Tencent's overseas Elastic IP and load balancing gateway platform, covering user support ticket resolution, software deployment, on-call rotations, and critical incident management, while maintaining 24/7 security and reliability for the production environment.

Who We Look For

Computer-related Bachelor degree or above, more than 3-year-experience in large-scale system operation and maintenance, familiar with operation and maintenance specifications;

Familiar with Linux/unix operating system, master in least one of python/shell programming languages;

Good knowledge of network, storage, security and computer architecture, experience in linux system tuning is preferred;

Have server cluster management experience, familiar with the basic structure of Internet products, and experience in Internet product development or operation and maintenance is preferred;

Clear thinking logic, able to quickly learn business logic, have good problem analysis and summary skills, and be good at proactively discovering and optimizing problems that appear in the work;

Strong sense of responsibility, good sense of service and teamwork, strong ability to withstand pressure.

The expected base pay range for this position in the location(s) listed above is $118,600.00 to $223,100.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company’s 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee’s tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.