Senior/Lead Solution Consultant Marketing & Data Cloud

1 Month ago • 5 Years + • Marketing

Job Summary

Job Description

Salesforce is seeking a Senior/Lead Solution Consultant for their Marketing & Data Cloud. This role involves acting as a trusted advisor to customers, guiding them in delivering memorable experiences and showcasing the business value of Salesforce solutions. The consultant will work with marketing and IT teams to C-level executives, crafting, packaging, and demonstrating innovative solutions that address key business challenges and drive critical metrics. Responsibilities include partnering with sales teams, leading client discovery sessions, presenting technical solutions, and staying updated on customer experience management innovations.
Must have:
  • Native English speaker
  • 5+ years experience in Solution Engineering/Pre-Sales/Solutions Consulting
  • 5+ years in Digital Marketing, Marketing Automation, CDP, or AI
  • Autonomous self-starter, able to learn and prioritize effectively
  • Comfortable working in dynamic teams or solo
Good to have:
  • German or French language skills
  • ML/AI project experience
  • Technical expertise in CDP, CRM, Loyalty Management, Analytics, or RTIM
  • Experience in product management or post-sales software implementations

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview of the Role:
The Salesforce Marketing Cloud platform is a leader in AI-driven digital customer engagement solutions. It gives every digital, data, and marketing teams comprehensive capabilities: To unify their data, segment, gaining insights and activate towards customer touchpoints like email, mobile (sms, whatsapp, etc.) and web channels.

The Salesforce Marketing Cloud Solution Engineer or Solution Consultant (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences.

The Marketing Cloud Solution Engineer is part of the Swiss Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that solve key business challenges and help to deliver against demanding critical metrics. In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting and strategic initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.

Responsibilities:
Success will be measured by the overall performance of the Sales team in growing annual revenue and providing solution expertise to support growing the sales pipeline:

  • Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns

  • Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI

  • Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.

  • Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour.

  • Remain well-informed on the latest innovations in customer experience management solutions.

  • Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement.


Required Experiences and Qualifications:

  • Native in English (German or French a plus)

  • 5+ years experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role, positioning and demonstrating solutions to inspire and transform the customer experience.

  • 5+ years working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI.

  • An autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.

  • Be comfortable working across multiple highly dynamic teams or on solo projects as required.

  • Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.

Advantageous/Preferred Experiences and Qualifications:

  • ML/AI project experience

  • Technical expertise in any of the following technologies: Customer Data Platforms (CDP), Customer Relationship Management (CRM), Loyalty Management, Analytics and/or Real-time Personalisation and Interaction Management (RTIM)

  • Experience in product management or post-sales software implementations

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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About The Company

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing wellanddoing good – you've come to the right place.

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