Senior Manager, Contract Operations

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Senior Manager, Global Contract Operations, is a strategic leader within the Legal Operations team, responsible for overseeing and setting direction for Contract Administration & Operations across the Americas, EMEA, and APAC. This role manages a high-performing global team, driving operational excellence and optimizing contract management through advanced AI-enabled technologies for efficient, accurate contract execution. The ideal candidate has deep expertise in contract operations, technology integration, and stakeholder management, consistently delivering business results and fostering continuous improvement.

Job Description:

Essential Responsibilities:

• Oversee the contract administration process from negotiation to execution
• Ensure compliance with contractual terms and conditions
• Manage contract renewals, amendments, and terminations
• Review and approve contract drafts to ensure accuracy and consistency
• Collaborate with internal teams to resolve contract-related issues
• Provide guidance on contract risk management and mitigation strategies
• Maintain organized records of all contracts and related documentation
• Monitor contract performance and enforce obligations as needed

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Operational Excellence

• Standardize contract templates, approval flows, documentation, and signature protocols globally.
• Ensure alignment with stakeholders (Legal, Procurement, Sales, Treasury, Finance) on process improvements, policy updates, and technology enhancements.
• Effectively maintain and and enhance compliance with Signature Authority & Contract Management Policies.
• Oversee all approval, execution, and signature policy standards, maintaining global consistency and training for commercial legal agreements.
• Establish, monitor, and maintain robust service level agreements (SLAs) for all key contract operations processes, using defined metrics and regular reporting to measure success, identify gaps, and drive continuous improvement in service delivery.
• Communicate policy and process updates, ensuring alignment and understanding across all stakeholder groups and the broader legal teams.
• Ensure all contracts meet legal, regulatory, and internal policy standards.
• Identify and mitigate risks or compliance gaps, collaborating with relevant teams for remediation.
• Maintain accurate, updated records in centralized contract management systems ensuring robust document retention and data integrity.

Stakeholder Collaboration & Reporting

• Serve as primary contact for both internal and external stakeholders regarding contract status, escalations, and inquiries.
• Build and maintain cross-functional relationships across Legal, Sales, IT, Engineering, and external providers to resolve challenges and drive objectives.
• Generate and deliver executive-level reports on contract performance, cycle times, risks, opportunities, and AI adoption in contract execution.

Continuous Improvement & Change Leadership

• Lead business initiatives to optimize contract operations, improve cycle times, providing actionable insights and user experience.
• Serve as a trusted advisor to Contract Technology Enablement leader to re-design and optimize contracting workflows to increase efficiency from intake to execution including clause analysis, automated redlining, risk scoring, and playbook-guided negotiations to minimize legal touch and fast track deal cycles.

Team Leadership & Operational Oversight

• Lead, develop, and mentor the Contract Administration & Operations team globally, ensuring excellence across contracting administrative processes from request intake, triaging, approvals, signatures, process improvements, template and Playbook management, ALSP oversight, identifying opportunities for AI and automation to enhance current contracting workflows and fast track cycle times with greater efficiency.
• There is a potential to expand the scope of this team to cover drafting support, review, negotiation assistance, execution, renewals, and termination processes to bring greater ROI and efficiencies leveraging AI-powered features.
• Directly oversee day-to-day operations of contract management systems, including the administration, intake, and execution of contract requests via existing and new platforms (e.g., Apttus, Salesforce, Knowable and Sirion).
• Manage escalations from various contract intake queues, including legal admin, self-service requests (such as NDAs), and sales/attorney requests.
• Oversee and resolve escalations regarding signature processes, workflow bottlenecks, or contract approvals, across all agreement types.
• Serve as a point of escalation and provide guidance to employees and attorneys on commercial legal queries, contracts workflows, and document retrievals (including regulatory and audit inquiries).
• Ensure best practice knowledge-sharing, seamless PTO handovers, and responsive support to internal clients.

Qualifications

Required:

• Education: Bachelor’s degree in law, Business Administration, or related field.
• Experience: 7+ years in contract management, legal operations, or commercial law with demonstrated experience in technology-driven contracting process transformation.
• Contracting Acumen: Extensive experience drafting and negotiating commercial agreements, with strong knowledge of contract law.
• Technical Expertise: Proven track record of leveraging CLM systems with AI-powered contracting features to accelerate contract execution and suggest areas of improvement to the contracting platform to meet changing business needs.
• Project Leadership: Strong program management skills, with experience delivering large-scale cross-functional initiatives on time and on budget with limited resources.
• Global Mindset: Experience managing multi-region teams and navigating complex, matrixed organizations and building solutions with global mindset.
• Analytical Skills: Data-driven approach to decision-making with the ability to interpret metrics, identify trends, and propose solutions.
• Communication Skills: Exceptional written, verbal, and presentation skills with the ability to influence at the executive level.

Preferred:

• JD or equivalent legal qualification is strongly preferred.
• Legal qualification and prior practice experience in commercial, technology, or corporate law.
• Experience in payments, fintech, or other highly regulated industries.
• Knowledge of emerging AI applications in legal and contracting domains.

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com .

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.