Senior Operations Manager

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Reports To:Senior Development Director, APAC Work Arrangement: Onsite in Shanghai. Job Summary: EA Create APAC is looking for a dynamic and experienced Senior Operations Manager to join our team. This role is important in ensuring our Studio operational success, by defining and managing processes across several departments. You have a background in operations management, in building and growing talent, and experience with the gaming industry. Main Responsibilities:  Your work will involve managing our daily Studio operations to ensure efficient workflows, while developing operational strategies that align with EA Create APAC's goals.  You will partner with the Create Resource Management Organization (RMO) to support wider Create processes and projects.  You will work with a diverse group of teams (such as Finance, Workplace, Talent Acquisition, and People Practices) to identify opportunities for process improvements and cost efficiencies.  You will manage budgets, forecasting, and resource allocation to improve operational efficiency while ensuring compliance with industry regulations and company policies.  You will manage projects to enhance our game partner's satisfaction and engagement.  You will also manage Studio scalability processes for contingent resourcing and 3rd party vendors (in partnership with External Development). Qualifications:  Bachelor's degree in Business Administration, Operations Management, or related field;  MBA, CPA/CMA, and PMP/Scrum a bonus.  7+ years of experience in operations management/project management within the gaming or tech industry. Experience managing teams.  Experience using analytics to solve operational challenges.  Experience communicating and collaborating within a global organization.  Proficiency in project management tools and software.  Fluent in Mandarin Chinese and English. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.