Senior ServiceNow Developer

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This role will lead improvement initiatives related to both internal and external customer interactions with Client Services tools, including third-party customer relationship management (ServiceNow) software, telephony infrastructure, and integrations with other internal and external software. The role involves developing and presenting technical architectures and approaches to address complex problems, ensuring solutions are implemented efficiently and require minimal maintenance. The candidate will identify opportunities for collaboration with internal and external parties to support business objectives and the tools roadmap. Additionally, they will serve as a liaison to internal IT and external partners, handle escalated customer questions from internal stakeholders. The candidate will also review and approve proposed solutions from other developers, offering recommendations based on their extensive experience with ServiceNow.

Key Areas of Responsibility

• Configure ServiceNow to meet the requirement(s) defined by business at regularly scheduled intervals (i.e., weekly, monthly)
• Build workflow diagrams and architectural specifications that detail the proposed solution(s) to proposed improvements in ServiceNow
• Pro-actively identify opportunities and propose solutions to create a better customer (internal or external) experience from interactions with customers or internal team members
• Work closely with project leads, developers, and the scrum master to analyze complex issues incorporating multi-faceted use cases and factors and provide recommendations for architectures to meet the business need(s)
• Pro-actively identifying issues that may introduce or exacerbate current/known customer issues in the Support Portal
• Participate in the scheduling, execution, and management of upgrading tools including 3rd party customer relationship management system (i.e., ServiceNow)

Minimum Qualifications

• Bachelor’s degree in Computer Science , another relevant field of study, or equivalent work experience
• 4+ Years development in ServiceNow or equivalent experience in another CRM tool
• 2+ years development experience with API and Web Services and Databases (e.g., Oracle) in an operational or development capacity
• 6+ years of experience within an IT organization in a product support or development capacity
• Familiarity with AJAX, AngularJS, Jelly Scripting, MID server setup, and web service integrations using REST, SOAP, etc.
• Experience in website administration, including managing domain registration, certifications, and related configuration tasks