Senior Site Reliability Engineer - Batch Management

The Senior Site Reliability Engineer (Batch Management) at SimCorp is responsible for operating and maintaining SimCorp Dimension for clients through a cloud-based offering. This role involves supporting clients across SCDaaS service delivery, managing incidents, collaborating with global teams to resolve end-user issues, and implementing services aligned with SCDaaS standards. The engineer will apply subject matter knowledge to solve business issues, maintain ownership of problems, and ensure high customer service while adhering to ITSM principles and SLAs.

Must Have

• Operate under established protocols with minimal supervision
• Assess incident priority and take appropriate action
• Maintain ownership and accountability for problems and escalations
• Support and maintain SimCorp clients across SCDaaS service delivery
• Assume responsibility for incidents, monitor status, and provide timely updates
• Adhere to ITSM principles and SLA/OLA requirements
• Collaborate with global teams to resolve end-user issues
• Escalate complex problems per support tiers
• Maintain a high degree of customer service for all queries
• Apply subject matter knowledge to solve business issues using defined policies
• Work cross-functionally on routine and non-routine tasks
• Recognize interdependencies and guide contacts on SimCorp Dimension usage
• Generate solutions and implement services aligned with SCDaaS standards
• Communicate effectively and keep knowledge base updated
• Work with customers on standard tasks and issues
• Minimum 3-5 years of related technical work experience
• IT-based education (Bachelor or higher)
• Experience with job scheduling and management using enterprise schedulers
• Experience with automation, operations, and public cloud platforms
• Broad technical acumen including virtualization, middleware, interfaces, OS, networking, databases
• Experience managing mission-critical applications and HA environments
• Experience in Service Support (Incident, Service Fulfilment, Change, Release, Problem)
• Extensive use of Service Desk tools (RemedyForce, ServiceNow, JIRA)
• Understanding of service workflows and ITIL principles
• Experience with regular maintenance and updates of multiple environments
• Experience with problem analysis and resolution of systemic errors
• Ability to assess requirements and identify services/products to improve operations
• Experience with SimCorp Dimension or other large financial services software
• Experience with cloud-based platform/infrastructure services
• Ability to work North America EST shift
• Hybrid work arrangement (2 days/week in office)

Good to Have

• ITIL v3/v4 certification

Perks & Benefits

• Attractive salary
• Bonus scheme
• Pension
• Flexible working hours
• Hybrid workplace model
• IP sprints (3 weeks per quarter for skill development and company contribution)
• Personalized approach to professional development

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can

Why this role is important to us

The Senior Site Reliability Engineer (Batch Management) roles within SCDaaS are responsible for helping clients operate and maintain SimCorp Dimension through a cloud-based offering. The services are effective and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients.

WHAT YOU WILL BE RESPONSIBLE FOR

As a Senior Site Reliability Engineer (Batch Management) :

• Operate under established protocols with minimal supervision, assess incident priority, take appropriate action, and seek advice on complex issues; maintain ownership and accountability for problems and escalations.
• Support and maintain SimCorp clients across all aspects of SCDaaS service delivery, assume responsibility for incidents, monitor status, and provide timely updates while adhering to ITSM principles and SLA/OLA requirements.
• Collaborate with global teams to resolve end-user issues effectively, escalate complex problems per support tiers, and maintain a high degree of customer service for all queries.
• Apply subject matter knowledge to solve business issues using defined policies; work cross-functionally on routine and non-routine tasks, recognize interdependencies, and guide internal/external contacts on SimCorp Dimension usage.
• Generate solutions and implement services aligned with SCDaaS standards, communicate effectively, keep knowledge base updated, and work with customers on standard tasks and issues.

WHAT WE VALUE

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.

• Minimum 3–5 years of related technical work experience; IT-based education (Bachelor or higher);
• Job scheduling and management using enterprise schedulers (e.g., Control-M, JAMS Scheduler, AWS Batch, Oracle SaaS Batch Scheduler, Active Batch); automation; operations; and public cloud platforms (e.g., Azure).
• Broad technical acumen including virtualization, middleware applications, interfaces, operating systems, networking, and databases; experience managing mission-critical applications and HA environments.
• Experienced in Service Support (Incident, Service Fulfilment, Change, Release, Problem); extensive use of Service Desk tools (RemedyForce, ServiceNow, JIRA); understanding of service workflows and ITIL principles.
• Regular maintenance and updates of multiple environments (version upgrades, patches, refresh, job scheduling); problem analysis and resolution of systemic errors; assess requirements and identify services/products to improve operations.
• Experience with SimCorp Dimension or other large financial services software; cloud-based platform/infrastructure services;
• ITIL v3/v4 certification preferred.
• North America EST shift; hybrid work arrangement (2 days/week in office).

BENEFITS

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route - we practice a personalized approach to professional development to support the direction you want to take.

NEXT STEP

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.