Senior Telephony Engineer

2 Months ago • 6-10 Years • Software Development & Engineering

Job Summary

Job Description

The Senior Telephony Engineer will create and design automation solutions, integrate systems, develop BOTS and AI solutions to enhance voice technologies. They will also manage voice projects, provide day-to-day support, build call flows, support CRM systems, develop long-range strategies, manage documentation, provide technical guidance, and troubleshoot problems. This role requires expert knowledge of telecommunications principles, data networks, and scripting languages. The responsibilities include managing voice projects and technical implementations, ensuring minimal client disruption and providing technical guidance to team members and clients.
Must have:
  • Create automation solutions for telephony systems.
  • Integrate telephony systems with other enterprise systems.
  • Develop and implement BOTS and AI solutions.
  • Manage voice projects and technical implementations.
  • Expert knowledge of telecommunications principles and concepts.
  • Expert knowledge of data networks.
  • Proficiency in scripting programming languages.
Good to have:
  • Experience with Genesys Cloud and MS Teams.
  • Knowledge of Audiocodes and SIP trunk routing.
  • Working knowledge of T-SQL programming.
  • Working knowledge of API programming.
  • Genesys Cloud and/or MS Teams Certification.
Perks:
  • Long-term contract.
  • Private healthcare program and a sports card.
  • 2 hours of time off on the second Friday of the month.
  • One day off for birthday or medical checkups.
  • Parking space for employees.
  • Access to webinars, conferences, learning platforms, and mentoring program.
  • Contests: Global Innovation Awards, Global Code Games, Legal Hackathon.
  • Integration events, fairs, sports clubs.

Job Details

We are seeking a highly skilled and experienced Senior Telephony Engineer to join our team. The ideal candidate will be responsible for creating and designing automation, integrating with other systems, developing BOTS, and leveraging AI to advance our voice technologies. Proficiency in Python and coding is a plus. The Senior Telephony Engineer will manage voice projects and technical implementations related to telecommunications systems, ensuring minimal client disruption.

Key Responsibilities:

  • Create and design automation solutions for telephony systems.

  • Integrate telephony systems with other enterprise systems.

  • Develop and implement BOTS and AI solutions to enhance voice technologies.

  • Manage voice projects and technical implementations with minimal client disruption.

  • Provide day-to-day support for telecommunications equipment, networking, SIP, and tools.

  • Build call flows and administer Genesys Cloud Contact Center and MS Teams.

  • Support CRM (Salesforce) systems.

  • Develop long-range strategies for telecommunications equipment, networks, and tools.

  • Manage documentation related to telecommunications infrastructure and services.

  • Provide technical guidance to team members and clients.

  • Research, recommend, and implement telecommunications equipment and services.

  • Troubleshoot and resolve complex hardware, software, and application problems.

Qualifications:

  • Bachelor's Degree in a technical or business field or equivalent specialized training or experience.

  • 6 to 10 years of experience in telecommunications or equivalent.

  • 2 years of IP-specific telephony experience or equivalent.

  • Knowledge of scripting programming languages such as Python and PowerShell.

  • Experience with contact center IT operations.

  • Strong project management and interpersonal skills.

  • Expert knowledge of telecommunications principles and data networks.

Preferred Skills:

  • Experience with Genesys Cloud and MS Teams calling technology.

  • Knowledge of Audiocodes and SIP trunk routing.

  • Working knowledge of T-SQL programming.

  • Working knowledge of API programming.

  • Genesys Cloud certification and/or MS Teams Certification.

Travel Requirements:

  • Occasional domestic and international travel, up to 20%.

Required Skills:

  • Telecommunications Expertise: Expert knowledge of telecommunications principles and concepts, including IP telecommunications standard topologies and physical specifications.

  • Data Networks: Expert knowledge of data networks, including OEI model, routing, switching, IP addressing, QoS, and PoE.

  • Scripting and Programming: Proficiency in scripting programming languages such as Python, MS Graph, and PowerShel1.

  • Audiocodes and SIP Trunk Routing: Experience with Audiocodes and SIP trunk routing.

  • T-SQL Programming: Working knowledge of T-SQL programming.

  • Project Management: Strong project management skills to handle multiple assignments and projects effectively.

  • Interpersonal Skills: Strong interpersonal skills to work closely with team members and clients.

  • Technical Troubleshooting: Strong technical and troubleshooting skills to resolve complex hardware, software, and application problems.

  • Vendor Management: Ability to manage telecommunications vendors and work closely with various organizations to design and implement communications solutions.

  • Telephony AI Skills: Experience with AI technologies in telephony, including natural language processing (NLP) and machine learning (ML) to enhance voice recognition and response systems.

  • Integration and Automation: Expertise in integrating telephony systems with AI-driven automation tools to streamline processes and improve efficiency.

  • Voice Technology Innovation: Knowledge of emerging voice technologies and the ability to implement innovative solutions to advance telephony systems.

Some of the benefits we offer:

  • A long-term contract in a well-established, reputable and prosperous company.

  • Private healthcare program, and a sports card.

  • 2 hours of time off on the second Friday of the month.

  • One day off for your birthday or your yearly medical checkups.

  • Parking space for employees

  • Access to webinars, conferences, learning platforms, and mentoring program.

  • Contests: Global Innovation Awards, Global Code Games, Legal Hackathon.

  • Integration events, fairs, sports clubs.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Similar Jobs

Univision - Junior Analyst of Market and Advertising Trends

Univision

Mexico City, Mexico (On-Site)
1 Year ago
Morning Star - Implementation Consultant

Morning Star

New Delhi, Delhi, India (Hybrid)
1 Month ago
Zones - Regional Sales Manager (Karnataka & Andhra Pradesh)

Zones

Bengaluru, Karnataka, India (On-Site)
1 Month ago
sinch  - Assistant Manager - Finance

sinch

Noida, Uttar Pradesh, India (On-Site)
4 Days ago
NCR Voyix - Installation Coordinator

NCR Voyix

Cebu City, Central Visayas, Philippines (On-Site)
3 Weeks ago
Nice - Support Engineer

Nice

Pune, Maharashtra, India (Hybrid)
3 Weeks ago
Apple - Display Process Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Qualcomm - GPU Performance Modelling - Staff Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
bytedance - Senior Engineering Manager - Global E-commerce Governance Platform

bytedance

San Jose, California, United States (On-Site)
4 Months ago
The Walt Disney Company - Senior Release Engineer

The Walt Disney Company

New York, New York, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Pivotroots - Client Enablement Lead

Pivotroots

London, England, United Kingdom (Remote)
2 Months ago
Aristocrat - ECO Administrator, Hardware Engineering

Aristocrat

Las Vegas, Nevada, United States (On-Site)
1 Month ago
AECOM - Financial Planning & Analysis Analyst III

AECOM

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Epic Games - Senior GL Accountant

Epic Games

London, England, United Kingdom (On-Site)
3 Months ago
Enverus - Account Director

Enverus

Austin, Texas, United States (On-Site)
2 Weeks ago
JDA - Sr Accountant I

JDA

Scottsdale, Arizona, United States (Remote)
4 Days ago
Reveal - Revenue Operations Analyst

Reveal

Hyderabad, Telangana, India (On-Site)
2 Months ago
CAE - Procurement Operations Buyer

CAE

Montreal, Quebec, Canada (On-Site)
1 Month ago
Kavalirio - Contracts Specialist

Kavalirio

Sacramento, California, United States (On-Site)
2 Weeks ago
Granicus - Sales Operations Analyst

Granicus

Costa Rica (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Warsaw, Masovian Voivodeship, Poland

Playtika - QA Engineer (Operation Team)

Playtika

Poland (Hybrid)
6 Months ago
SoftSwiss - Senior Internal Tax Adviser

SoftSwiss

Poznań, Greater Poland Voivodeship, Poland (Remote)
2 Months ago
Growe - Head of Communications

Growe

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Tesla - Sales Advisor

Tesla

Ząbki, Masovian Voivodeship, Poland (On-Site)
5 Months ago
Techland - Lead Level Designer

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
7 Months ago
SoftSwiss - Technical Writer - Middle

SoftSwiss

Poznań, Greater Poland Voivodeship, Poland (Remote)
2 Weeks ago
Techland - Art Director (Dying Light Universe)

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
7 Months ago
moonmana - Blockchain Game Development Company

moonmana

Gdańsk, Pomeranian Voivodeship, Poland (On-Site)
4 Weeks ago
luxsoft - Senior/Lead DevOps Engineer

luxsoft

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
1 Week ago
Simcorp - Asset Management Senior Customer Support Consultant

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

zoox - Senior Staff/Principal Software Engineer

zoox

Foster City, California, United States (Hybrid)
9 Months ago
Philips - Sr. Supplier Development Engineer

Philips

Pune, Maharashtra, India (On-Site)
4 Days ago
JMA - SAP Analyst - Sales and Distribution

JMA

Syracuse, New York, United States (On-Site)
3 Weeks ago
Crunchyroll - Software Engineer

Crunchyroll

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Marvell - Senior Staff Field Applications Engineer (Switching)

Marvell

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Capgemini - SAP SuccessFactors - Employee Central Consultant

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Power Integrations - Engineering Intern

Power Integrations

Penang, Malaysia (On-Site)
9 Months ago
Apple - Mechatronics Engineer - AirPods

Apple

Cupertino, California, United States (On-Site)
3 Weeks ago
Apple - Allocation Engineering Project Specialist

Apple

Cupertino, California, United States (On-Site)
2 Weeks ago
Sully.ai - Senior Software Engineer

Sully.ai

United States (Remote)
5 Days ago

Get notifed when new similar jobs are uploaded

About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

View All Jobs

Get notified when new jobs are added by Wolters Kluwer

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug