Job Description
The Senior Client Trainer will design and deliver advanced training programs, create comprehensive training materials, and provide in-depth knowledge transfer on complex product features. This role involves conducting needs assessments, leading technical workshops, analyzing training effectiveness, handling escalated client inquiries, and collaborating with product teams. The trainer will also mentor junior trainers and maintain detailed documentation of best practices.
Must Have:
- Design and deliver advanced training programs for clients.
- Create comprehensive training materials and resources.
- Provide in-depth knowledge transfer on complex product features.
- Conduct needs assessments to tailor training solutions.
- Lead technical training workshops and webinars.
- Analyze training effectiveness and suggest improvements.
- Handle escalated client inquiries and provide solutions.
- Collaborate with product teams to stay informed about product updates.
- Mentor junior trainers and support their development.
- Maintain detailed documentation of training procedures and best practices.
- Proficiency in delivering comprehensive training.
- Thorough understanding of product functionalities and use cases.
- Skills in evaluating client training needs.
- Experience in leading technical training sessions.
- Ability to assess and enhance training effectiveness.
- Competence in managing complex client issues.
- Capability to work closely with product teams.
- Ability to guide and support junior trainers.
Responsibilities:
- Design and deliver advanced training programs for clients.
- Create comprehensive training materials and resources.
- Provide in-depth knowledge transfer on complex product features.
- Conduct needs assessments to tailor training solutions.
- Lead technical training workshops and webinars.
- Analyze training effectiveness and suggest improvements.
- Handle escalated client inquiries and provide solutions.
- Collaborate with product teams to stay informed about product updates.
- Mentor junior trainers and support their development.
- Maintain detailed documentation of training procedures and best practices.
Skills:
- Advanced Instructional Techniques: Proficiency in delivering comprehensive training.
- Product Mastery: Thorough understanding of product functionalities and use cases.
- Needs Assessment: Skills in evaluating client training needs.
- Workshop Facilitation: Experience in leading technical training sessions.
- Evaluation and Improvement: Ability to assess and enhance training effectiveness.
- Problem Resolution: Competence in managing complex client issues.
- Product Collaboration: Capability to work closely with product teams.
- Mentorship: Ability to guide and support junior trainers.
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