Senior VIP Account Manager - YAHTZEE! With Buddies

Scopely is looking for a SR VIP Account Manager to join our YAHTZEE! With Buddies team in Israel on a hybrid basis.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. 

YAHTZEE is one of our casual free-to-play mobile games and is a classic board game with a new look. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.

What You Will Do

We are seeking a highly motivated and experienced Senior Account Manager to join our team, focusing on our VIP player base. The ideal candidate will be responsible for managing and nurturing relationships with our top players, ensuring their satisfaction, engagement, and loyalty. 

This role requires flexible hours to match the US timeline, making it ideal for individuals seeking a flexible schedule.

• Develop and maintain strong relationships with VIP players to enhance their gaming experience.
• Serve as the primary point of contact for VIP players, addressing their needs and concerns promptly and effectively.
• Monitor and analyze player activity to identify engagement opportunities and potential issues.
• Implement personalized engagement strategies to increase player retention and satisfaction.
• Coordinate with various internal teams to ensure a seamless and enjoyable experience for VIP players.
• Provide regular reports on VIP player activity, feedback, and trends to senior management.
• Participate in the design and execution of VIP events and promotions.

What We’re Looking For 

• 2+ years proven experience in account management, customer service, or a related field, preferably within the gaming industry.
• Excellent communication and interpersonal skills.
• Strong analytical skills and the ability to use data to drive decision-making.
• Ability to work flexible hours to match the US timeline, ensuring availability for VIP players during peak times.
• A proactive and customer-focused mindset, with a passion for delivering exceptional service.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in CRM software and other relevant tools.

Bonus Points 

• Experience working with high-value customers or VIP clients.
• Familiarity with the gaming industry and an understanding of player behavior and preferences.
• Strong problem-solving skills and the ability to think creatively to meet player needs.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment. 

About Us

Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
 
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
 
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.

For more information on Scopely, visit: scopely.com