Senior/Staff Technical Writer

Job Category

Enterprise Technology & Infrastructure

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

Required Skills:

• 6-15 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content.
• Ability to write clean, concise, and approachable content for diverse audiences
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Experience with XML-based authoring tools such as Oxygen.
• Experience with source control software such as Perforce or Git.
• Excellent problem solver.
• Excellent communication and interpersonal skills
• Strong advocate for the customer.
• Ability to work collaboratively and manage multiple deliverables within tight deadlines.
• Strong sense of ownership, taking initiative and responsibility for content projects from start to finish
• Demonstrated self-drive and ability to work independently with minimal supervision
• Strong team player with excellent communication skills.
• Bachelor's degree in a technical, communications, or writing field, or equivalent experience.
• Knowledge of DITA and structured authoring.
• Experience working in an Agile development environment

Preferred Skills:

• Experience with source control software such as Perforce
• Experience with XML-based authoring tools such as Oxygen
• Knowledge of DITA and structured authoring
• Experience working in an Agile development environment
• Project management
• Good to have ability to read, understand, and build short code samples in a variety of programming languages
• Experience with CRM applications (Salesforce familiarity a plus)
• Programming knowledge with HTML
• A related technical degree required

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

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About Us

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.