Service Desk Analyst

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Available 24/7, 365 days a year, our Service Desk specialists help clients and internal employees by delivering managed infrastructure and application services. They provide frontline support for IT issues, incident resolution, user inquiries, and service requests, ensuring efficient problem-solving, user satisfaction, and seamless operations through effective communication and troubleshooting.

Responsibilities:

• Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel.
• Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
• Advise customers on appropriate course of action and timelines using a professional, customer-oriented language.
• Act as an interface between customers and Endava support teams.
• Collaborate with internal/external departments to deliver a high-quality service.

Qualifications

• Advanced English language skills - mandatory
• Passionate about technology (we will teach you the rest)
• Strong communication, problem solving and interpersonal skills.
• Open to working with demanding customers and deliver to tight deadlines.
• Adaptable and good team player

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.