Service Tech/Advisor- Seasonal

As a Trek Service Technician/Advisor, you will be responsible for troubleshooting and servicing various types of bikes, installing accessories, and building strong relationships with customers. This role requires strong customer service, communication, leadership, and problem-solving skills, supporting the Service Manager and acting as the department's face to customers when needed. You will also have the opportunity to work with new bike models.

Must Have

• Troubleshoot and service bikes
• Install accessories
• Build relationships with customers
• Stellar customer service skills
• Willingness to learn
• Elevated communication skills
• Leadership skills
• Problem-solving skills
• Self-motivation
• Positive, team-focused mentality
• Fantastic hospitality
• Impressive attention to detail
• Eagerness to learn bicycle servicing
• Desire to continually learn proper service methods and new technologies

Perks & Benefits

• Flexible and fun company culture
• 401(k) with match
• Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits:

• Flexible and fun company culture
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English

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