Service Technician Specialist

The Service Technician Specialist is a customer-facing technical support role at PHINIA, responsible for delivering high-quality support across PHINIA’s aftermarket portfolio in the D-A-CH region. This hybrid role involves supporting workshops, distributors, and internal teams with timely, accurate, and effective technical guidance, promoting product confidence, resolving technical queries, and actively supporting revenue growth by identifying opportunities and collaborating with sales teams.

Must Have

• Provide prompt, expert-level technical support by phone, email, remote sessions, or on-site visits for customers using Delphi’s diagnostic tools, fuel systems, emissions products, and vehicle components.
• Translate complex technical issues into clear, solution-driven advice.
• Maintain high-quality records of all support interactions.
• Coordinate warranty process including technical report and communication with business partners.
• Offer field support with technical training and workshop visits.
• Deliver technical guidance that highlights the value and correct use of Delphi products.
• Capture and analyze real-world technical feedback to inform product teams.
• Create or contribute to technical bulletins, FAQs, training content, and troubleshooting guides.
• Proactively identify recurring issues or product trends and escalate as appropriate.
• Collaborate to share knowledge, support training events, and align customer messaging.
• Support new product launches with technical readiness and documentation.
• Maintain a proactive, learning mindset, keeping up to date with new vehicle technologies.
• 5+ years’ experience in a similar position working for automotive distributor or international supplier.
• Strong technical background in the automotive aftermarket or diagnostics sector.
• Proficient with vehicle systems including diagnostics, engine management, emissions, and electrical systems.
• Excellent verbal and written communication skills.
• Customer-focused mindset with the ability to build rapport and trust under pressure.
• Logical problem-solver with a methodical approach to diagnostics and product issues.
• Comfortable using CRM/ticketing tools, diagnostic software, and standard office IT systems.
• Commercial awareness.

Good to Have

• Experience of working in a global and cross matrix organization.
• Technical understanding of Automotive Industry and Aftermarket.

Perks & Benefits

• Competitive compensation and benefits programs.
• Health and well-being resources.
• Family-centric policies.
• Agile workplace program.
• Formal development opportunities at all levels and stages of employee careers.

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.

At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.

Our Culture

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.

Career Opportunities

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

JOB PURPOSE

The Service Technician Specialist is a customer-facing technical support, role responsible for delivering high-quality support across PHINIA’s aftermarket portfolio. This role is responsible for supporting workshops, distributors, and internal teams receive timely, accurate, and effective guidance. Promoting product confidence and successful application and resolving technical queries. This role plays an active part in supporting revenue growth by identifying opportunities, reinforcing product value, and collaborating with sales teams to help convert technical insight into sales outcomes.

This role covers the whole D-A-CH (Germany, Austria, Switzerland) region and is considered as a hybrid role, with office tasks and field support.

KEY RESPONSIBILITIES

Customer-Focused Technical Support

• Provide prompt, expert-level technical support by phone, email, or remote sessions or on-site visits for customers using Delphi’s diagnostic tools, fuel systems, emissions products, and vehicle components.
• Translate complex technical issues into clear, solution-driven advice that resolves queries efficiently while building customer trust.
• Tailor technical support to each customer's capability and context, ensuring professional service regardless of skill level or business size.
• Maintain high-quality records of all support interactions, ensuring traceability, trend analysis, and knowledge base growth.
• Coordinate warranty process including technical report and communication with business partners.
• Offer field support with technical training, workshop visits to find solutions in case of technical issues as well as support sales with technical knowledge to better position our products at customer trade houses and workshops.

Product Support

• Deliver technical guidance in a consultative manner that highlights the value and correct use of Delphi products, encouraging future purchases through positive experiences.
• Identify natural product or service upsell opportunities based on customer need—not push sales but support them as a natural outcome of technical excellence.
• Liaise with sales teams to ensure seamless handover when technical support transitions into commercial opportunity.
• Support product demonstrations and trials where needed, collaborating with sales to reinforce solution benefits.

Technical Data & Knowledge Contribution

• Capture and analyse real-world technical feedback from the field to inform product teams and contribute to service documentation improvements.
• Create or contribute to technical bulletins, FAQs, training content, and troubleshooting guides.
• Proactively identify recurring issues or product trends and escalate as appropriate to drive resolution and customer protection.

Collaboration & Continuous Improvement

• to share knowledge, support training events, and align customer messaging across touchpoints.
• Support new product launches with technical readiness, documentation, and customer communication.
• Maintain a proactive, learning mindset—keeping up to date with new vehicle technologies, diagnostic techniques, and PHINIA innovations.

What we’re looking for

• 5+ years’ experience in a similar position working for automotive distributor or international supplier.
• Strong technical background in the automotive aftermarket or diagnostics sector.
• Proficient with vehicle systems including diagnostics, engine management, emissions, and electrical systems.
• Excellent verbal and written communication skills, with the ability to simplify complex concepts.
• Customer-focused mindset with the ability to build rapport and trust under pressure.
• Logical problem-solver with a methodical approach to diagnostics and product issues.
• Comfortable using CRM/ticketing tools, diagnostic software, and standard office IT systems.
• Commercial awareness—understands how technical service underpins business growth and brand loyalty.

Preferred

• Experience of working in a global and cross matrix organization.
• Technical understanding of Automotive Industry and Aftermarket.

What we offer

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What we believe

• Product Leadership - Innovation that brings value to our customers
• Humility - Seeking out diverse perspectives and working collaboratively
• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
• Integrity - Taking responsibility for our decisions and doing what is right
• Accountability - Taking ownership of our actions and driving results

Safety

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

Equal Employment Opportunity

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

No Unauthorized Referrals from Recruiters & Vendors

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.