Repair Centre Intern

Razer is seeking a Repair Centre Intern to oversee APAC repair centre operations and manage RMA receiving. The role involves forecasting and ordering replacement parts, swap stock, and accessories. You will collaborate with cross-functional teams to follow procedures, answer inquiries, and provide feedback on recurring issues. Learning objectives include technical troubleshooting, inventory management, customer service, quality assurance, communication, and coordination.

Must Have

• Receive and troubleshoot Razer products from customers requesting RMA
• Assist in the management of spare parts inventory and allocation globally
• Oversee timely repairs of blades and phones across the Asia Pacific Region
• Communicate with the repair centres about current stock and potential issues
• Assist in ensuring that SLAs are met across all Repair Centers
• Manage shipments of product replacement and spare parts within Asia Pacific
• Assist in testing and troubleshooting of received RMA cases
• Collaborate cross-functionally to identify and automate repetitive tasks. Deploying AI to manage repetitive tasks.

Perks & Benefits

• Unique, gamer-centric #LifeAtRazer experience
• Accelerated growth, both personally and professionally
• Opportunity to make an impact globally
• Working across a global team located across 5 continents
• Certified a Great Place to Work® in both the United States and Singapore
• Recognized as a Singapore Top Employer by the Top Employer Institute

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Razer is looking for a Repair Centre intern who will help in overseeing the repair centre operations in APAC and will handle the RMA receiving. Likewise, the role will assist in forecasting and ordering of all necessary replacement parts, swap stock, and accessories needed to carry out day to day operations. you will work with cross functional teams across departments in order to consistently follow procedures, answer inquires completely and clearly and then provide feedback on reoccurring issues, causes of escalations, and offer remedies for improvement are the basics for the function.

Job Description

• Receive and troubleshoot Razer products from customers requesting RMA
• Assist in the management of spare parts inventory and allocation globally
• Oversee timely repairs of blades and phones across the Asia Pacific Region
• Communicate with the repair centres about current stock and potential issues
• Assist in ensuring that SLAs are met across all Repair Centers
• Manage shipments of product replacement and spare parts within Asia Pacific
• Assist in testing and troubleshooting of received RMA cases
• Collaborate cross-functionally to identify and automate repetitive tasks. Deploying AI to manage repetitive tasks.

Learning Objectives

• Technical Troubleshooting and Repair
• Inventory and Spare Parts Management
• Customer Service and Support
• Quality Assurance and Testing
• Communication and Coordination

Additional Job Description

• Attention to detail is critical
• Strong and proven problem-solving skills
• Ability to multitask – working on multiple cases at the same time
• Excellent organizational skills
• Must demonstrate the ability to prioritize tasks and work under strict timelines
• Able to excel and strive in a fast-paced environment
• Self-motivated and self-driven
• Excellent verbal and written communication skills and comprehension
• Solution-oriented
• Process-driven and dedicated to following and improving established policies and procedures
• Ability to critically think and analyze information on the fly