Site Reliability Engineer

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Site Reliability Engineer (SRE) with a strong focus on observability, monitoring, and incident management within the Microsoft Azure ecosystem. The ideal candidate will have hands-on experience with Azure Monitor, Application Insights, and Azure API Management (APIM), and will play a key role in ensuring the reliability, performance, and visibility of our cloud-based systems. Experience with New Relic is a plus.

Key Responsibilities:

1. Observability & Monitoring

• Design and implement observability solutions using Azure Monitor, Log Analytics, and Application Insights.
• Develop and maintain dashboards and visualizations for real-time system health and performance metrics.
• Define and fine-tune alerting rules to proactively detect and respond to system anomalies.
• Continuously improve monitoring practices to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Develop and maintain Azure B2C SSO Custom Policies for Orchestration process
• Good to have Okta knowledge

2. Azure API Management (APIM)

• Support the deployment, configuration, and monitoring of APIs using Azure APIM.
• Implement logging, tracing, and analytics for APIs to ensure visibility and performance tracking.
• Collaborate with development teams to ensure APIs are observable, secure, and scalable.

3. Incident Management

• Respond to incidents in a timely and effective manner.
• Conduct root cause analysis and contribute to post-incident reviews and documentation.
• Work with cross-functional teams to implement long-term solutions and prevent recurrence.

4. Collaboration & Documentation

• Collaborate with development, QA, and operations teams to embed observability into the software development lifecycle.
• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Collaborate with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives
• Maintain clear and comprehensive documentation for monitoring setups, incident response procedures, and system configurations.
• Share knowledge through internal training, documentation, and peer reviews.

Required Skills & Qualifications:

• 5+ years of experience in a Site Reliability, DevOps, or Cloud Engineer role.
• 3+ years of experience with Azure Monitor, Application Insights, and Log Analytics.
• 2+ years of experience Azure API Management (APIM) and API lifecycle management.
• Strong knowledge using Kusto Query Language (KQL)
• Strong knowledge using SQL
• Basic scripting skills (PowerShell, Azure CLI)
• Understanding of distributed systems, microservices, and cloud-native architectures.
• Strong analytical, troubleshooting, and communication skills.
• Experience with New Relic , DataDog, Splunk (one of the tools) for application performance monitoring and observability.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.